Senior Sales Operations Manager, SSO, New Seller Recruitment (NSR)

Amazon

Seattle, WA

JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Administration, Communication Skills, Computer Science, Consumer Branding, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM) Systems, Data Analysis, Direct Sales, Economics, Exceeded Sales Goal, Finance, High Tech Industry, Lead Generation, Leadership, Metrics, Microsoft Excel, Multitasking, Offshoring, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Skills, Process Improvement, Project/Program Management, Quality Management, Quality Metrics, Relationship Management, Reporting Skills, Sales, Sales Operations, Sales Tools, Salesforce.com, Single Sign-On (SSO), Standard Operating Procedures (SOP), Trend Analysis, Website Conversion
LOCATION
Seattle, WA
POSTED
30+ days ago
Description We are seeking an experienced Sales ops Manager to lead lead operations strategy and execution for our US and Canada. This role will manage end-to-end lead operations processes, drive cross-functional collaboration with offshore teams in India, and deliver data-driven insights to optimize lead quality and conversion rates. Key Responsibilities -Support the lead identification, enrichment, qualification, and distribution process for US and CA markets -Assist with lead assignment workflows across Account Representatives in multiple verticals (Hardlines, Softlines, Consumables, and Canada teams) -Establish and maintain SOPs for lead processing workflows and quality standards -Contribute to improvement efforts aimed at increasing lead acceptance rates and lead-to-opportunity conversion Cross-Functional Collaboration -Partner closely with offshore operations teams in India to ensure seamless execution of back-end lead processing operations -Act as a point of contact between US/CA sales teams and India-based operations teams -Participate in regular communication with stakeholders across time zones -Coordinate with Selection Monitoring and other partner teams to optimize lead generation sources Reporting & Analytics -Support quarterly planning efforts for lead operations initiatives -Identify opportunities to improve and streamline lead processing workflows -Help drive adoption of new tools, processes, and best practices across the team Key job responsibilities Data-Driven Decision Making: Ability to analyze metrics, identify trends, and make evidence-based recommendations Cross-Cultural Collaboration: Experience managing relationships and workflows with international teams Process Optimization: Track record of improving operational efficiency and quality metrics Stakeholder Management: Excellent communication skills with ability to influence across all organizational levels Project Management: Strong organizational skills with ability to manage multiple priorities simultaneously About the team You'll join the Sales LeadOps team within the NSR 3P Organization, supporting Amazon's North America Direct Sales recruitment efforts. Our mission is to deliver high-quality Customer Recognized Brand (CRB) leads to help Account Representatives achieve their launch and GMS goals through standardized, automated, and data-driven processes. Amazon Leadership Principles Applied to This Role Customer Obsession: Focus on delivering high-quality leads that help Account Representatives succeed Ownership: Take end-to-end responsibility for lead operations performance Invent and Simplify: Continuously improve processes and eliminate inefficiencies Dive Deep: Analyze data to understand root causes and drive meaningful improvements Deliver Results: Meet and exceed operational targets while maintaining quality standards Basic Qualifications - 5+ years of Microsoft Excel experience - Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - Experience with sales CRM tools such as Salesforce or similar software - Experience defining, refining and implementing sales processes, procedures and policies or equivalent Preferred Qualifications - 5+ years of finance, business management and sales operations experience - Experience working within a high-growth, technology company Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 88,100.00 - 154,100.00 USD annually

About the Company

A

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles