Senior Sales Operations Specialist

Job Description

Ready to take your career global?

Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As a Senior Sales Operations Specialist on the Sales Operations team, you bring innovative solutions directly to the Sales Operations Director and create a real, measurable impact on their day-to-day operations.

As the Senior Sales Operations Specialist you will play a central role in keeping the Global Payment's Software division sales organization running efficiently and effectively. This position supports the Director of Sales Operations with the operational infrastructure that supports the sales team, by improving visibility into performance, strengthening processes, and maintaining the operational systems that support revenue growth. The role requires a mix of analytical thinking, process discipline, and strong communication.

What you'll own

• Deliver data-driven insights: You will build, maintain, and enhance sales reporting and analytics, providing clear pipeline updates, deal activity summaries, and trend insights to support informed decision-making.

• Translate data into action: You will use BI tools like Power BI to turn complex data into easy-to-understand, actionable insights for both sales teams and leadership.

• Optimize sales operations: You will gain a deep understanding of workflows, identify process improvements, and develop standardized playbooks and documentation to drive efficiency and scalability.

• Coordinate cross-functional collaboration: You will act as a central point of contact for client requests, partnering with teams such as Legal and Client Assurance to ensure smooth execution.

• Support tools, communication, and growth: You will manage and optimize the sales tech stack (e.g., Salesforce, Gong, DocuSign, Vidyard), support adoption, prepare stakeholder materials, and communicate updates-while staying current on evolving business needs.

This role follows a hybrid schedule, with three days per week in-office at either the Alpharetta, GA (Windward) or Lenexa, KS location.