Senior Sales Representative

Location: Onsite · Venice Beach, CA

Type: Full-time

About Us

tapouts is a fast-growing startup on a mission to reach a million kids with the social-emotional skills they need to thrive. Every week, thousands of kids ages 4 to 16 join a 30-minute tapouts pod on Zoom, where certified coaches help them build resilience, emotional awareness, and the tools to handle life's hardest moments. Thousands of families have already joined, and thousands more sign up every month. We're just getting started.

About the Role

As a Senior Sales Representative, you'll be on the front lines of tapouts' phone sales channel, having real conversations with parents that drive subscription growth. From post-trial conversions to drop-off recovery, you'll play a key role in connecting families to a program that genuinely changes kids' lives. You'll work onsite at our Venice Beach office alongside a collaborative, high-energy team.

Key Responsibilities

• Handle inbound and outbound parent calls including post-trial conversions, welcome calls, no-show recovery, and concierge support
• Follow established scripts and objection handling playbooks while keeping conversations natural and empathetic
• Accurately disposition and log every call in the CRM
• Meet or exceed conversion rate and SLA targets
• Collaborate with the team to flag patterns and share feedback that improves the sales motion

Requirements

• 1–2 years of phone sales or customer-facing experience

• Comfortable and confident on the phone — you connect easily with people

• Detail-oriented and consistent with CRM logging and follow-up

• Thrives in a fast-paced startup environment

• Experience in education, EdTech, or coaching is a plus

• Being a parent is a big plus, we're looking for people who genuinely understand what families go through, and who connect with the mission on a personal level

Why tapouts

You'll be working onsite in our Venice Beach office, side by side with a founding team that moves fast and cares deeply, both about the kids we serve and the people who help us grow