Senior Sales Support Administrator

Zurich Agency Services (ZAS) is a wholly owned insurance agency within Zurich North America that places business through a broad network of insurance carriers and brokers nationwide. Unlike a traditional single-carrier insurance operation, ZAS supports customers across multiple product lines through numerous carrier relationships, requiring strong organizational skills, attention to detail, and the ability to navigate varying carrier requirements and systems.

The Senior Sales Support Administrator serves as a key operational partner supporting both the internal ZAS Sales team and Zurich Direct Markets field sales organization. This role provides day-to-day customer and policy servicing support to Account Executives, Sales Managers, District Area Managers, Account Specialists, customers, carriers, and brokers.

Licensing Requirements:

• Must currently hold, or be willing and able to obtain, a Property & Casualty Insurance Producer/Agent License within 90 days of hire.
• Prior P&C insurance experience is strongly preferred.

Primary Responsibilities:

• Set up new customer accounts and policies
• Process policy endorsements and changes
• Handle policy cancellations and reinstatements
• Support renewal processing activities
• Issue Certificates of Insurance and Auto ID Cards
• Request and distribute loss runs
• Process policy audits
• Prepare customer invoices and support billing activities
• Assist with quoting requests for select insurance products
• Maintain accurate documentation and records within agency management systems
• Serve as a liaison between customers, carriers, brokers, and internal sales teams
• Support policy service requests and customer inquiries across multiple lines of business

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Administrative Support or Sales Support area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Administrative Support or Sales Support area

Preferred Qualifications:

• Exceptional attention to detail and accuracy
• Strong customer service orientation
• Excellent verbal and written communication skills
• Ability to manage a high volume of work and competing priorities
• Strong problem-solving and follow-up skills
• Ability to work independently while collaborating effectively with a distributed sales team
• Experience working with multiple systems and learning carrier-specific processes
• Proficiency with Microsoft Office applications and technology platforms

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Hourly rate for this position is $24.66 - $33.89, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-KJ1 #LI-HYBRID