Our Mission: We coach and support students from low socioeconomic backgrounds to prepare for and graduate from college as transformational leaders in order to forge a just and equitable society.
College Success Foundation?believes in?respecting, upholding, and reflecting diversity and is committed to becoming?an?anti-racist?organization.?By leading with equity, and utilizing an anti-racist lens in our work, we center diversity, equity, and inclusion in everything we do. We believe students win when we have a high-performing culture that is committed to eliminating barriers to student achievement. Our passion is fostering educational equity, making college accessible and affordable to underserved students from low-income families.
POSITION SUMMARY
The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our database. The Salesforce Administrator is a dedicated role focused on our Salesforce implementation and other business applications that will drive a digital transformation to streamline our systems, procedures, and business processes. The Salesforce Administration will work closely with our Salesforce Consulting Partner, CRM Project Manager, and end-users. The administrator will identify, develop, optimize, and deploy new business processes to include support, training, and maintenance of Salesforce.
PRIMARY DUTIES AND RESPONSIBILITIES The items listed in this section are the primary duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job. - License Management: Serve as primary system administrator for the Salesforce environment with 150+ users.
- Data Strategy: Focus the organization's use of data towards what best serves our mission by involving all stakeholders in the data discussion and provide appropriate resources to understand the data in Salesforce.
- Administrative Functions: Responsible for all administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, import and update data as required for various programs, optimize processes using Salesforce tools such as flow, validation rules, Non-Profit Success Pack Features (NPSP) and other routine tasks.
- Collaboration with Development - Build and Design: Configuring Salesforce and related applications to meet the needs and user stories collected from functional areas across the organization using the agile development methodology. Build and optimize key processes working collaboratively with the team, including our SQL Developer/Business Analyst and CRM Project Manager.
- Maintenance and Build/Backlog: Gather detailed requests for improvements or changes to the system. Work with the team to prioritize and implement these changes as appropriate. Building scalable solutions that use best practices and focus on the user experience.
- Manage Salesforce integrations: All integrations not handled by a Salesforce Developer or Consultant/Partner.
- Technical Documentation: Create and maintain technical documentation and user documentation to support business and technology needs. Assist with training material creation as required and work to grow the Salesforce skillset across the organization.
- Identifying and Mentoring Power Users: Train and support activities to build Salesforce Administration skills; give small challenges to gauge interest with Salesforce and create reporting, list views and update Salesforce as required.
- Regular occurring tasks/maintenance: Plan ahead for upgrades, seasonal releases and regular occurring tasks such as National Student Clearinghouse import of Academic Terms, Transition from High School to College Services, importing new students, importing new scholarship students, etc.
- Salesforce Legal Compliance issues: Identify any legal compliance issues within Salesforce and work with the appropriate teams to resolve. This can include SMS Text messaging and holding student information with and without a release of information form, etc.
- Security Management: User security reviews and adjustments, monitor new users/programs for adoption and troubleshoot reported errors.
- Develops and deepens an understanding of the principles of equity and justice, applies the principles, and serves as a champion, role model, and active participant for equity and justice activities, programs, and initiatives.
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