Senior Salesforce Administrator (Perham, MN)

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions-including high-speed internet, TV, phone, and security-to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge. We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage-a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference.

What You'll Do

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.

Essential:

I. Salesforce System Development & Administration

• Lead design and development within all Salesforce Clouds
• Create complex product models, pricing matrices, and context rules within the CPQ framework
• Design and develop guided customer experiences using OmniStudio (OmniScripts, DataRaptors, Integration Procedures, and FlexCards)
• Perform advanced programmatic customization using Apex Classes, Triggers, and Lightning Web Components (LWC)
• Design and maintain secure integrations between all Salesforce Clouds and external systems via REST APIs and Mulesoft
• Ensure code quality and scalability through rigorous technical design reviews

II. System Governance & Innovation

• Research Salesforce.com releases and updates to make proactive system recommendations
• Implement emerging Salesforce capabilities, including Artificial Intelligence (e.g. AgentForce), to optimize workflows
• Oversee organization-wide DevOps practices and complex deployments using available tools
• Provide high-level oversight for all Salesforce Clouds & Products in use by Arvig
• Ensure all application configuration and code are optimized for performance and scalability
• Collaborate with business stakeholders to translate telecommunications requirements into technical specifications

III. Salesforce System Operations & Oversight

• Support the "Customer Experience (CX) First" initiative in all technical solutions
• Guide the work of junior administrators, providing mentorship and design guidance
• Guide Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Create and maintain extensive technical documentation and platform roadmaps
• Assist with high-level production support issues requiring deep programmatic troubleshooting
• Identify and implement proactive system maintenance
• Oversee user and license management including roles, profiles, sharing rules, workflows, groups, etc.

Education and experience requirements

• Bachelor degree in computer science, information technology, engineering, or related field required, as well as 5 years work experience that includes
• Salesforce administration or development experience, salesforce sales cloud experience, salesforce communications cloud (vlocity) (24 mo), salesforce marketing cloud (24 mo), mulesoft (24 mo), salesforce field service lightning + (24 mo), salesforce experience cloud (24 mo)

Use of the following tools (from work experience):

• Communications Cloud: Vlocity CPQ, Order Management
• Automation Tools: OmniStudio (OmniScripts, DataRaptors, Integration Procedures)
• Core Development: Apex, LWC, Visualforce, SOQL, SOSL, JavaScript
• Integrations: REST API, Mulesoft
• DevOps: Copado, VS Code, Workbench
• Artificial Intelligence: AgentForce, Prompt Builder

Experience creating and maintaining documentation for requirements, solution designs, test scripts, and training guides

Experience proactively resolving issues in a Salesforce environment

Experience in change management and governance

Experience with DevOps/release management

Certifications required include:

• Salesforce Certified Administrator
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Industries CPQ Developer
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Marketing Cloud Email Specialist
• Salesforce Certified Sales Cloud Consultant
• Salesforce Agentforce Specialist

Knowledge (from work experience or education) of the following:

• Salesforce systems (clouds) and products knowledge
• Salesforce configuration, customization, and integration
• Lightning Web Components (LWC) and their use cases
• Understands the Salesforce App Exchange and how to install and configure solutions
• How to build Salesforce custom objects, formula fields and declarative automations
• How to build Salesforce Reports, Dashboards and Views
• How to configure/modify Lightning Apps and pages
• Understands DevOps/release management practices
• Understanding of relational databases
• Understanding of Structured Query Language (SQL)
• Understanding of how IT systems function
• Microsoft Office and Google Workspace
• Microsoft Visio, LucidChart, or equivalent diagramming software

Compensation

Compensation $124,594-$142,486/annually

Worksite

Job is fully remote, but location authorization is limited to only a few states where Arvig authorizes employment; employer HQ is noted as worksite location

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job-we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay: Start with a strong, competitive wage that reflects market standards, with opportunities for increases based on your performance and contributions.
• Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family.
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP)-because your success is our success.
• Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth.
• Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals.
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service - because staying connected matters.

At Arvig, we're dedicated to creating an environment where you can grow, feel valued, and build a future you're proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

Requires U.S. work authorization; EOE/Disability/Vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

As a family - and employee - owned business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees regardless of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, status with regard to public assistance, or membership or activity in a local human rights commission. Arvig Enterprises, Inc. is proud to be an equal employment opportunity employer providing a drug-free workplace.