$130,000–$150,000 Per Year
Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Business Analysis, Call Centers, Cloud Computing, Code Reviews, Computer Telephony Integration (CTI), Consulting, Content Management Systems (CMS), Continuous Deployment/Delivery, Continuous Integration, Conversation Engine, DevOps, Employee Benefits, Financial Services, Genesys Solutions, Jenkins, Legal, Loan Funding, Mortgage Lending, Offshoring, Problem Solving Skills, Production Support, REST (Representational State Transfer), Root Cause Analysis, SOAP (Simple Object Access Protocol), Salesforce.com, Skills-Based Routing, Software Engineering, Student Loans, User Interface/Experience (UI/UX), Voice Chat
Must Have Technical/Functional Skills
- 5+ years of hands-on experience as a Salesforce Developer
- Strong expertise in Salesforce Service Cloud, Omni-Channel, and Lightning (LWC)
- Hands-on experience integrating Genesys (CTI / Cloud CX) with Salesforce
- Proficiency in Apex, SOQL, Triggers, REST/SOAP APIs, and Salesforce security model
- Experience with call center workflows: voice, chat, email, and digital channels
- Strong problem-solving skills with experience in production support and incident resolution
- Ability to work independently and collaborate across onshore and offshore teams
Nice to Have:
- Experience in Financial Services Cloud or BFSI domain (Lending / Mortgage preferred)
- Knowledge of Salesforce DevOps tools (Copado, Gearset, Jenkins, etc.) · Experience working with CMS, chatbots, or AI-assisted service features · Salesforce certifications (Platform Developer I/II, Service Cloud Consultant) ·
Roles & Responsibilities
- Design, develop, and implement Salesforce solutions using Service Cloud, Experience Cloud, and Omni-Channel capabilities
- Integrate Genesys Contact Center with Salesforce CTI for voice, chat, and digital interactions
- Configure and customize Omni-Channel routing, agents, queues, skills-based routing, and service consoles
- Develop Apex classes, triggers, Lightning Web Components (LWC), and Aura components as required
- Implement and support Salesforce CTI, APIs, and real-time integrations with Genesys and other enterprise systems
- Collaborate with Business Analysts and UX teams to deliver intuitive, member-facing solutions
- Support production issues, provide root cause analysis, and implement sustainable fixes
- Ensure solutions adhere to Salesforce best practices, security guidelines, and performance standards
- Participate in code reviews, deployments, and CI/CD processes
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $130,000 - $150,000 a year
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Tata Consultancy Services Ltd