Skill : Senior Salesforce Functional Business Analyst
Location : Invite, CA Onsite 3 days in office
Domain: Salesforce Business Transformation & Merger Integration
Position Overview
We are seeking an experienced Senior Salesforce Functional Business Analyst to support a strategic Salesforce consolidation and business transformation initiative
This role will serve as the primary liaison between Business, IT, and Salesforce delivery teams, driving alignment of business processes, documenting requirements, facilitating decision-making, and translating business needs into implementable user stories, sprint plans, and functional specifications.
The ideal candidate will possess strong facilitation skills, executive communication capabilities, and deep Salesforce functional knowledge, with experience leading enterprise-wide requirement workshops and merger/integration programs.
Key Responsibilities
Business Requirements & Process Alignment
- Conduct workshops with business and IT stakeholders
- Elicit, analyze, document, and validate business requirements.
- Identify process differences, gaps, overlaps, and opportunities across both organizations.
- Facilitate discussions to achieve consensus on future-state Salesforce processes.
- Drive alignment on Day-1 and post-merger Salesforce operating models.
Requirements Documentation
- Develop Business Requirement Documents (BRD).
- Create Functional Requirement Specifications (FRS).
- Document process flows, use cases, and business scenarios.
- Produce gap-analysis and fit-gap assessments.
- Maintain requirement traceability throughout the project lifecycle.
Agile Delivery Support
- Convert business requirements into:
- User Stories
- Epics
- Features
- Acceptance Criteria
- Sprint Backlogs
- Work closely with Product Owners, Scrum Masters, Architects, and Development Teams.
- Participate in sprint planning, backlog grooming, and prioritization sessions.
- Ensure business requirements are sufficiently detailed for development execution.
Stakeholder Management
- Serve as the bridge between business stakeholders and technical teams.
- Coordinate reviews and walkthroughs of requirements and solution designs.
- Drive requirement approvals and formal business sign-offs.
- Escalate unresolved business decisions and dependencies to leadership.
Salesforce Functional Ownership
- Analyze existing Salesforce business processes and configurations.
- Recommend best-practice process harmonization approaches.
- Support future-state process design across:
- Lead Management
- Account Management
- Opportunity Management
- Forecasting
- Customer Service Processes
- Case Management
- Reporting & Dashboards
- Ensure solution alignment with business objectives and merger integration goals.
Required Qualifications
Salesforce Experience
- 10+ years as Salesforce Business Analyst or Functional Consultant.
- Strong understanding of Salesforce platform capabilities.
- Experience with one or more:
- Sales Cloud
- Service Cloud
- Experience Cloud
- CPQ (Preferred)
Business Analysis Expertise
- Strong experience conducting:
- Requirements workshops
- Stakeholder interviews
- Process mapping
- Business process re-engineering
- Use case modeling
- User story creation
Agile Delivery Experience
- Experience working within Agile/Scrum environments.
- Hands-on experience using:
- Jira
- Azure DevOps
- Rally or equivalent tools
Communication & Facilitation
- Excellent verbal and written communication skills.
- Strong meeting facilitation capabilities.
- Ability to influence and drive consensus among diverse stakeholder groups.
- Experience working with executive-level leadership.
Preferred Qualifications
- Experience supporting M&A (Merger & Acquisition) integration programs.
- Semiconductor, Manufacturing, Hi-Tech, or Electronics industry experience.
- Salesforce Business Analyst certification.
- Salesforce Administrator certification.
- Agile/Scrum certification.
- Experience supporting enterprise Salesforce transformation initiatives.
Success Criteria for the Role
The successful candidate will:
Produce high-quality requirements and functional documentation.
Convert business discussions into actionable user stories and sprint plans.
Drive timely approvals and sign-offs.
Enable a smooth Salesforce integration and go-live process during the merger program.
Ideal Candidate Profile
Must Have
- Salesforce Functional Consultant / Business Analyst background
- Strong workshop facilitation skills
- User Story and BRD/FRD writing expertise
- Agile delivery experience
- Stakeholder management and sign-off ownership
- PST timezone availability
Nice to Have
- Semiconductor industry experience
- Merger/Acquisition integration experience
- Salesforce Sales Cloud expertise
- Cross-company business process harmonization experience