Senior Scrum Master (Agile Facilitator)

WHAT WE DO

Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success.

GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success.

Summary

We are looking for a Senior Scrum Master to foster Agile practices, empower self-organizing engineering teams, and drive continuous improvement across cross-functional LATAM and US-based development teams. In this leadership-focused role, you will act as a catalyst for team success, working closely with Delivery Managers, Tech Leads, and Product Managers to remove impediments, facilitate Scrum ceremonies, and align execution with strategic value delivery. Operating with high autonomy, you will mentor other facilitators, address organizational impediments, and conduct Agile maturity assessments to scale high-performing teams.
This job is for specific locations: Louisville, KT USA, Colombia, and Costa Rica.

Education

• Bachelor’s Degree in Computer Science, Software Engineering, Business Administration, or a related field (or equivalent practical experience).

Professional Experience

• 5+ years of professional experience as a Scrum Master, Agile Facilitator, or Agile Coach leading software development teams across LATAM and US environments

• Proven track record in guiding cross-functional teams through Scrum, Kanban, and hybrid Agile frameworks from team formation to high performance

• Demonstrated experience collaborating directly with Delivery Managers, Product Managers, and Tech Leads to align product roadmaps with sprint execution commitments

• Hands-on experience conducting Agile maturity assessments, facilitating root-cause analysis, and driving data-driven continuous improvement using Agile metrics

• Strong experience working in remote, distributed, and multicultural software engineering ecosystems

Key Responsibilities

• Facilitate core Agile ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives), ensuring events are productive and time-boxed

• Coach and mentor engineering teams, Product Owners, and stakeholders on Agile principles, self-organization, and value-driven delivery

• Identify, track, and proactively resolve technical and operational impediments to safeguard team delivery commitments

• Foster psychological safety, open communication, active listening, and constructive feedback loops within development teams

• Define, monitor, and analyze team Agile metrics (e.g., velocity, throughput, cycle time) to support data-driven decision-making and continuous improvement

• Assess team Agile maturity, design tailored workshops, and act as an internal Agile consultant and mentor for emerging facilitators

• Partner with Product leadership to maintain backlog transparency, artifact documentation, and clear acceptance criteria

Required Technical Skills

Strong experience in several of the following areas:

• Agile Frameworks & Coaching: Mastery of Scrum, Kanban, SAFe, or Lean methodologies, team coaching, and Agile transformation practices

• Agile Tooling & Management: Deep proficiency with Jira, Confluence, Azure DevOps, Miro, or Mural for backlog management, tracking, and remote facilitation

• Metrics & Analytics: Expertise in tracking and interpreting Agile delivery metrics (Velocity, Burndown charts, Cumulative Flow Diagrams, Lead/Cycle Time)

• Facilitation & Problem Solving: Advanced facilitation techniques, creative retrospective formats, and root-cause analysis frameworks (e.g., 5 Whys, Fishbone diagrams)

Nice to Have

• Official Agile certifications (e.g., Certified ScrumMaster (CSM), Advanced Certified ScrumMaster (A-CSM), PSM II, SAFe Agilist, or ICP-ACC)

• Experience working in nearshore IT consulting, software services, or fast-paced product development environments for US clients

• Familiarity with software engineering workflows, modern tech stacks, and CI/CD concepts to effectively collaborate with engineering leads

Soft Skills

• Advanced English proficiency (written and verbal)

• Exceptional communication, active listening, and constructive feedback skills

• Strong negotiation, conflict resolution, and stakeholder management capabilities with a win-win mindset

• High adaptability, emotional intelligence, and proactive problem-solving mindset

• Passion for team building, psychological safety, and fostering a culture of continuous learning
  

At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.