Senior Service Assurance Engineer, Dark Fiber Remediation - USA

Stand8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

The Senior Service Assurance Engineer - Dark Fiber Remediation will support high-priority customers by diagnosing and resolving complex dark fiber issues at the physical layer. This role requires advanced expertise in OTDR analysis, fiber network design, and OSP infrastructure, combined with strong troubleshooting and customer-facing skills. The engineer will bridge design, testing, and operations while coordinating internal teams, customers, and third-party vendors. The ideal candidate can manage fiber service assurance tickets end-to-end and drive timely resolution under demanding SLAs.

Location & Work Type

Location: Denver
Work Type: Remote

Key Responsibilities

• Own and manage fiber service assurance tickets end-to-end, ensuring timely resolution, accurate documentation, and proactive communication
• Perform advanced OTDR trace analysis to identify faults such as attenuation, breaks, reflections, and splice or connector issues
• Diagnose and troubleshoot dark fiber (Layer 1) issues, including mispatching, signal loss, and physical layer inconsistencies
• Interpret and validate OSP designs, fiber routes, splice diagrams, and construction documentation
• Collaborate with engineering teams to review and correct fiber design discrepancies, ensuring alignment between design and field implementation
• Develop and execute structured troubleshooting and remediation plans across internal teams, customers, and third-party vendors
• Coordinate and guide OSP and ISP field technicians, providing precise technical direction based on OTDR results and design analysis
• Analyze fiber infrastructure including circuit routing, path diversity, and construction standards to identify risks and failure points
• Create and update fiber design schematics, KMZ files, and scopes of work for network redesign or restoration efforts
• Lead high-priority incident bridges, performing root cause analysis and driving resolution under tight SLAs
• Proactively validate service delivery prerequisites, including fiber test results and design readiness, to prevent escalations
• Communicate complex technical findings clearly to both technical and non-technical stakeholders
• Read and interpret customer issue reports in the context of the circuit design and utilization, and communicate with customers to extract necessary data for proper troubleshooting and collaboration
• Analyze service orders and master service agreements to determine appropriate circuit design, routing, diversity and delivery requirements
• Evaluate design/circuit layout records, network designs, facility inventory systems and fiber inventory systems for accuracy and completeness
• Create, edit and provide design schematics of fiber path, splicing and patching work to be performed for fiber circuit redesign and/or restoration; create detailed scopes of work for field teams to collect data and troubleshoot a variety of issues
• Establish and maintain effective communication and strong, professional working relationships with customer's technical and non-technical staff
• Provide customers and department management on-going reports in terms of work status, activity issues, and steps of resolution
• Employ the highest ethical and business standards and act with the greatest degree of professional integrity

Qualifications

Required:

• Bachelor's degree in Network Engineering, Telecommunications, or related field, or equivalent experience
• 4+ years of telecom experience with strong exposure to fiber networks and OSP engineering
• Proven expertise in OTDR testing, trace interpretation, and fiber test validation
• Hands-on experience with fiber design and OSP infrastructure, including routes, splicing, and construction methods
• Proficiency with tools such as Exfo FastReporter, Anritsu NetWorks, or similar fiber test analysis platforms
• Experience with Salesforce, M6/MetaSolv, GE Smallworld, myWorld, or similar inventory and design tools
• Strong ability to interpret and produce fiber diagrams, Visio designs, and Google Earth KMZ files
• Deep understanding of fiber types, splice enclosures, connectors, and termination practices
• Knowledge of inside plant environments, data centers, and cross-connect operations
• Strong problem-solving, root cause analysis, and decision-making skills in high-pressure environments
• Excellent