Sign upLog in

Senior Service Desk Support

Stealth Solutions, Inc.

Virginia, WA

Apply
JOB DETAILS
SKILLS
Adobe Creative Suite, Android, Cloud Computing, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Security+, Cryptography, Customer Relations, Customer Support/Service, Desktop PC, Documentation, Enterprise Applications, Environmental Issues, Establish Priorities, Federal Government, File Systems, Health Insurance, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, Maintain Compliance, Maintenance Services, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Network System Software, Operational Support, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Purchasing/Procurement, Service Level Agreement (SLA), ServiceNow, Software Administration, Technical Leadership, Technical Support, Technical Training, User Account Administration, iOS
LOCATION
Virginia, WA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Position Overview
Stealth Solutions Inc. is seeking a highly skilled and customer-focused Senior Service Desk Support professional to provide advanced Tier 2/Tier 3 IT support for end-users in a Federal environment. The ideal candidate will bring strong technical troubleshooting expertise, excellent communication skills, and the ability to manage and resolve complex IT issues across hardware, software, and network systems.


This is a fully onsite role (5 days/week) at a client location in the Washington, DC / Northern Virginia area.
Key Responsibilities
  • Provide responsive and tailored IT support to end-users, addressing a wide range of technical issues. 
  • Manage and resolve incidents and service requests using a Service Desk ticketing system (e.g., ServiceNow), ensuring SLA compliance. 
  • Troubleshoot hardware, software, and network issues across enterprise environments, including M365 applications and federal systems. 
  • Take ownership of tickets from intake through resolution or escalation to Tier 3 teams. 
  • Deliver in-person and remote IT support in a professional and customer-focused manner. 
  • Support and troubleshoot devices including laptops, desktops, MFDs, peripherals (PIV/CAC readers, monitors, encrypted drives). 
  • Provide support for mobile devices (Android and iOS). 
  • Troubleshoot enterprise software including Windows 11, Microsoft 365, Azure file shares, and Adobe Creative Cloud. 
  • Maintain accurate documentation of issues, resolutions, and response times. 
  • Coordinate with internal IT teams for hardware/software procurement and deployment. 
  • Train end-users on enterprise systems, tools, and applications. 
  • Prioritize tasks effectively and provide regular updates on progress and milestones. 
  • Maintain organized workspaces, IT labs, and inventory areas. 
Required Qualifications
  • Bachelor’s degree in Information Technology, Business Management, or a related field. 
  • Minimum 6+ years of experience in IT Service Desk operations supporting Tier 2/Tier 3 environments. 
  • Hands-on experience supporting: 
    • User and account management 
    • Microsoft 365 and enterprise applications 
    • Laptops, desktops, printers, and mobile devices 
  • Experience with Service Desk ticketing tools (e.g., ServiceNow) and SLA-driven environments. 
  • Strong troubleshooting skills across hardware, software, and network systems. 
  • Excellent customer service, communication, and problem-solving abilities. 
  • Ability to manage workload independently and prioritize tasks effectively. 
  • Experience supporting both in-person and remote users in enterprise environments.
Preferred Qualifications
  • Relevant certifications such as CompTIA A+, Network+, Security+, or ITIL. 
  • Experience supporting federal agency IT environments. 
  • Familiarity with Azure environments and enterprise file sharing systems. 
  • Experience with specialized or scientific applications is a plus.

About the Company

S

Stealth Solutions, Inc.

Resume Resources

Free Resume TemplatesFree Resume Builder