DescriptionProvidence caregivers are not simply valued – they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink. In this role, you'll partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service – turning endpoint telemetry into actionable insights, automation, and measurable outcomes.You will own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization, while advancing the organization from reactive support to experience‑driven operations.When issues arise, you are the calm technical leader who uses real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.As a principal engineer, you'll set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.ResponsibilitiesOwn and operate the DEX platform, ensuring fast, reliable digital experiences for caregivers.Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink.Own the service lifecycle: platform architecture, experience scoring, proactive alerting, self‑healing workflows, executive reporting, and cost optimization.Respond to issues rapidly, using real‑time endpoint data to identify root causes and implement durable automation.Set technical standards, mentor engineers, and shape the DEX roadmap.Required QualificationsBachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.5+ years of related experience in systems administration; more preferred.Experience in automation related to deployment, recovery, or other manual processes.Experience with n‑tier solutions.Experience with resilience modeling (failure‑mode analysis) and simulating service outages.Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service expectations.Experience leading and representing the Service in backlog discussions and standups.Preferred QualificationsExperience in a healthcare environment.5+ years of Information Technology experience.1+ year managing Digital Experience (DEX) platforms, preferably Nexthink.Strong experience administering Windows and macOS management platforms (Intune, Microsoft Configuration Manager, Jamf).Strong experience with source code version control using Git/GitHub.Strong experience in process automation using PowerShell or Bash.Proficiency in Nexthink for endpoint analytics and experience management.Strong PowerShell scripting skills for automation and systems management.Hands‑on experience with Microsoft Intune, Microsoft Configuration Manager (SCCM), and Jamf Pro.Experience leading and representing the Service in backlog discussions and standups.Salary Range by LocationAK: Anchorage – Min: $61.31, Max: $104.39AK: Kodiak, Seward, Valdez – Min: $63.91, Max: $108.82California: Humboldt – Min: $63.91, Max: $108.82California: All Northern California – Min: $71.70, Max: $122.09California: All Southern California – Min: $63.91, Max: $108.82California: Bakersfield – Min: $63.91, Max: $108.82Montana: Great Falls – Min: $46.76, Max: $79.62Montana: Except Great Falls – Min: $49.36, Max: $84.05Oregon: Non‑Portland Service Area – Min: $57.16, Max: $97.32Oregon: Portland – Min: $61.31, Max: $104.39Texas – Min: $46.76, Max: $79.62Washington: Western – Min: $63.91, Max: $108.82Washington: Southwest – Min: $61.31, Max: $104.39Washington: Clark County – Min: $61.31, Max: $104.39Washington: Tukwila – Min: $63.91, Max: $108.82Washington: Eastern – Min: $54.56, Max: $92.89Washington: Southeast – Min: $57.16, Max: $97.32BenefitsOur best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.Equal Opportunity EmployerProvidence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.#J-18808-Ljbffr