Senior Service Engineer IS - ServiceNow, Virtual

Providence St. Joseph Health

Renton, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Agile Programming Methodologies, Analysis Skills, Automation, Best Practices, Capacity Requirements Planning (CRP), Computer Engineering, Computer Science, Continuous Improvement, Disaster Recovery, Diversity, Establish Priorities, Failure Analysis, Federal Laws and Regulations, Genetics, Healthcare, Identify Issues, Information Technology & Information Systems, Leadership, Mathematics, Metrics, Performance Metrics, Problem Solving Skills, Project/Program Management, QoS (Quality of Service), Root Cause Analysis, ServiceNow, Software Engineering, Systems Scalability, Test Plan/Schedule, Usage Analysis

LOCATION

Renton, WA

POSTED

30+ days ago

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Be the backbone of service excellence! As a Service Engineer, you'll partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers. You will define the ServiceNow vision and roadmap, leveraging your technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction. From advising on requirements and best practices to engineering resilient, secure, and high-performance solutions, you'll own problems end-to-end-solving them once and for all. You'll drive innovation, optimize resources, and contribute to disaster recovery readiness, while ensuring every release is predictable, reliable, and high-quality. If you thrive on troubleshooting complex issues, designing scalable systems, and making a measurable impact on caregiver experience, this is your opportunity to lead from the from the front!

Providence supports 100% virtual work for residents located in the following States:

Alaska

Washington

Oregon

Montana

California

Texas: Lubbock (within 65 miles)

Texas: Levelland (within 65 miles)

Texas: Plainview (within 65 miles)

Required Qualifications:

Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

5 or more years of related experience

Experience in automation, specifically related to deployment, recovery, or other manual processes

Experience with n-tier solutions

Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

Experience leveraging data and metrics to drive behavior, process, and priority decisions

Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

Experience in a Healthcare environment

5 or more years of back-end ServiceNow experience

Incorporating best practices and standards into designs for high-performance, manageable services

Expertise in diagnosing and resolving complex, unexpected service issues

Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions

Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements

Ensuring reliability, resilience, and security of production solutions

Salary Range by Location:

AK: Anchorage: Min: $61.31, Max: $104.39

AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82

California: Humboldt: Min: $63.91, Max: $108.82

California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09

California: Southern California: Min: $63.91, Max: $108.82

Montana: Except Great Falls: Min: $49.36, Max: $84.05

Montana: Great Falls: Min: $46.76, Max: $79.62

Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32

Oregon: Portland Service Area: Min: $61.31, Max: $104.39

Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62

Washington: Western: Min: $63.91, Max: $108.82

Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39

Washington: Clark County: Min: $61.31, Max: $104.39

Washington: Eastern: Min: $54.56, Max: $92.89

Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 416067

Company: Providence Jobs

Job Category: Development/Engineering

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Multiple shifts available

Career Track: Business Professional

Department: 4011 SS IS ESI ENG PLATFORM

Address: WA Renton 1801 Lind Ave SW

Work Location: Providence Valley Office Park-Renton

Workplace Type: Remote

Pay Range: $See Posting - $See Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

About the Company

Providence St. Joseph Health

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