Job Description
Our Client is seeking an experienced Senior Service & Project Coordinator to lead service intake, triage, dispatch, technician scheduling, and project coordination in a fast-paced MSP/MSSP environment. If youre highly organized, client-focused, and skilled at keeping technical teams, schedules, and service delivery on track, this could be a great opportunity to put your experience to work.
ABOUT THE ROLE
You will own service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion. Youll work closely with clients and technical teams to prioritize requests, coordinate resources, manage expectations, and keep service delivery on track.
RESPONSIBILITIES
QUALIFICATIONS
PREFERRED QUALIFICATIONS
POSITION DETAILS
ABOUT THE ROLE
You will own service intake, triage, dispatch, and scheduling while supporting projects from initiation through completion. Youll work closely with clients and technical teams to prioritize requests, coordinate resources, manage expectations, and keep service delivery on track.
RESPONSIBILITIES
- Manage high-volume client service requests by phone and email
- Create, prioritize, and maintain accurate service tickets
- Assess urgency, business impact, technical requirements, and access needs
- Dispatch technicians based on skills, client environment, workload, and priority
- Coordinate technician schedules, onsite appointments, remote sessions, and travel
- Provide proactive client updates regarding ETAs, next steps, delays, and dependencies
- Escalate SLA risks, outages, client concerns, and unclear scope appropriately
- Review tickets for documentation quality, completeness, and billing readiness
- Track project tasks, timelines, dependencies, equipment, and deliverables
- Coordinate procurement, shipments, receiving, staging, RMAs, and product readiness
- Adjust schedules based on product availability and communicate changes proactively
- Maintain accurate client documentation and follow security-first information-handling practices
QUALIFICATIONS
- High school diploma or equivalent
- 5+ years of service coordination, dispatch, or service desk coordination experience in an MSP/MSSP environment
- Strong knowledge of SMB IT environments, MSP workflows, and service delivery processes
- Proven experience with IT service intake, triage, dispatch, and technician scheduling
- Experience managing high volumes of client communication with professionalism and follow-through
- Experience coordinating procurement-linked service delivery and product logistics
- Strong proficiency with PSA platforms such as ConnectWise or Autotask
- Strong Microsoft 365 skills, including Outlook, Teams, Excel, and Word
- Excellent organization, documentation, communication, problem-solving, and client service skills
PREFERRED QUALIFICATIONS
- Associates or Bachelors degree in a related field or equivalent experience
- Experience with ConnectWise Manage, ConnectWise Automate, and ScreenConnect
- Familiarity with SonicWall, Dell, Microsoft 365, SentinelOne, Acronis, VoIP, networking, VMware, and Hyper-V
POSITION DETAILS
- Full-time, temp-to-hire
- Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Occasional after-hours work may be required
Numbers & Facts
| Location | Houston, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | http://www.searchsvc.com/ |
About Company
With well over 100 combined years of recruiting experience, Search Services remains Houston's premier search firm focusing on Accounting & Finance, IT, and office administrative positions. Whether you're actively engaged in a job search or are passively looking for the next step in your career progression, let us be your eyes and ears in the Houston marketplace. Our services cost you nothing and we like to approach your job search in a consultative and highly discreet manner.
Skills
- Billingunmatched
- Business impact analysis (BIA)unmatched
- Calendar Managementunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Follow Throughunmatched
- High School Diplomaunmatched
- Information Technology & Information Systemsunmatched
- Logisticsunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft Wordunmatched
- Organizational Skillsunmatched
- Project Scheduleunmatched
- Project Trackingunmatched
- Project/Program Coordinationunmatched
- Purchasing/Procurementunmatched
- Resolve Customer Issuesunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Technical Supportunmatched
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