Description
The Senior Service Technician is responsible for installing, servicing, troubleshooting, and supporting air compressors, compressed air accessories, and related products at customer locations. This role provides advanced field support for mechanical and electrical issues, performs equipment evaluations and preventative maintenance, and recommends practical solutions that improve reliability, performance, and customer satisfaction. The Senior Service Technician works directly with customers, service leadership, sales teams, and internal support resources to resolve complex service needs in a timely, safe, professional, and courteous manner.
Key Responsibilities
• Install, service, troubleshoot, and repair air compressors, dryers, filters, condensate management equipment, controls, and related compressed air system components.
• Provide advanced on-site technical support for mechanical, electrical, controls, and application-related service issues.
• Perform preventative maintenance, inspections, start-ups, commissioning support, and performance evaluations in accordance with company standards and manufacturer requirements.
• Diagnose equipment failures, identify root causes, recommend corrective actions, and communicate findings clearly to customers and internal teams.
• Explain system operation, service recommendations, repair options, and equipment capabilities to customers in a professional and understandable manner.
• Maintain a strong commitment to safety by following all company safety procedures, customer site requirements, environmental guidelines, and applicable regulations.
• Protect customer property, company assets, tools, vehicles, and materials while maintaining clean and organized work areas.
• Complete service reports, work orders, inspection forms, parts requests, customer documentation, and other required paperwork accurately and on time.
• Support customer retention by building trust, demonstrating technical expertise, and delivering responsive, high-quality service.
• Serve as a technical resource to less experienced technicians by sharing knowledge, modeling safe work practices, and supporting team development when needed.
Skills, Knowledge and Expertise
• Strong technical knowledge of compressed air systems, including air compressors, dryers, filtration, piping, condensate management, controls, and related accessories.
• Typically requires eight to ten years of related field service experience in compressed air, industrial equipment, manufacturing, or a comparable technical service environment.
• High level of analytical ability with proven skill in troubleshooting mechanical, electrical, controls, and system performance issues.
• Ability to work safely and effectively in time-sensitive or high-pressure customer situations while maintaining sound judgment and professionalism.
• Excellent customer service skills with the ability to build trust quickly, communicate clearly, and represent the company in a professional manner.
• Strong organizational, verbal, and written communication skills, including the ability to complete accurate service documentation and customer reports.
• Computer literacy and the ability to use service management systems, email, mobile devices, and other company technology tools.
• Ability to read, understand, and apply information from technical manuals, electrical schematics, parts books, service bulletins, and related publications.
• Must be self-motivated, dependable, and able to work independently while contributing to a team-focused service environment.
• Ability to travel to customer sites, off-site meetings, training events, and company-related functions, including assignments with short notice when business needs require.
EDUCATION: High school diploma or equivalent required; technical school, trade certification, military technical training, or related college coursework preferred.
EXPERIENCE TYPE: Compressed air, industrial equipment service, manufacturing maintenance, electrical/mechanical troubleshooting, or comparable field service experience.