Senior Service Technician - Legacy Alarm & Security Systems

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Senior Systems Technician!

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location - Richmond, VA/On the Road

Summary:

As a Senior Service Technician, you will diagnose, repair, program, and upgrade residential security systems, with a strong focus on troubleshooting and servicing legacy and antique systems. This role requires advanced expertise in evaluating system malfunctions, supporting both hardwired and wireless security solutions, and resolving complex technical issues, including network-related problems and basic system integrations. The ideal candidate has deep hands-on experience with legacy security platforms, a working knowledge of video surveillance systems, and strong communication skills. In addition to providing technical leadership, the Senior Service Technician mentors junior technicians, shares technical knowledge and best practices, and helps enhance the overall capabilities of the branch and service team.

What You'll Do:

• Service residential systems:
• Complete service of various types of security systems, including hardwired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customers and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train and mentor technicians:
• Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

What You'll Need:

• Education & Experience:
• High School Diploma or equivalent - required.
• 3 - 5 years of industry experience - preferred.
• Minimum of 2 years of life safety and home automation equipment experience- preferred.
• Field Service Operations:
• Minimum of 2 years responding to scheduled service calls and emergency dispatches, carrying out necessary low-voltage wiring repairs and hardware replacements.
• Certification/License:
• State Licensing - required.
• Valid driver's license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• Communication:
• Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
• Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction.
• Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.
• Hands-on experience with legacy systems, with specific expertise in troubleshooting and programming (e.g.GE and Concord (Interlogix) panels)

What You'll Get:

We offer a "Total Rewards" package including:

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off for vacation, sick days and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.