Senior Service Technician

Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies - CCTV, and access control security technologies. This position will report to the Manager of Installation Services - Alliance Security.

Essential Responsibilities:

• Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems
• Test, adjust, and troubleshoot security systems and related equipment/hardware
• Ability to test and troubleshoot low-voltage continuity issues
• Resolve Firewall Configurations/Networking System Developments
• Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities
• Make recommendations for security system enhancements
• Act as liaison between client and Manager of Installation Services
• Assist the service department as needed
• Excellent Customer Service and Time Management Skills
• Update and manage CRM software to document installation/service activities

Minimum Qualification:

• Bachelor's or Technical Degree preferred
• Minimum of two (3) years' experience in the security technology industry
• Strong knowledge of security concepts and technology platforms; Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices
• Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye
• Strong fundamentals of networking technologies and Information Technology principles
• Flexible schedule and ability to work weekends and overtime
• OSHA 40 Required
• Possess a valid driver's license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations

Salary: $80,000 - $85,000

Hours: Monday to Friday | 8:30 AM - 5:30 PM