Senior ServiceNow Administrator*
Salary
$96,324.80 - $135,948.80 Annually
Location
Colton, CA
Job Type
Full-time
Job Number
26-01684ARMC-01
Department
Arrowhead Regional Medical Center
Opening Date
08/08/2026
Closing Date
9/4/2026 5:00 PM Pacific
FLSA
Non-Exempt
The Job
Arrowhead Regional Medical Center is recruiting for a Senior ServiceNow Administrator* to serve as the technical lead for the ServiceNow platform at Arrowhead Regional Medical Center. This position is responsible for administering, configuring, maintaining, and enhancing the ServiceNow platform while partnering with business and operational departments to design and implement enterprise workflows that improve efficiency, automation, and service delivery.
The incumbent will lead the implementation and support of ServiceNow applications including IT Service Management (ITSM), Field Service Management (FSM), Service Catalog, Hardware Asset Management, CMDB, and future platform capabilities such as Strategic Portfolio Management (SPM). The position works closely with Information Services leadership, clinical and operational departments, vendors, and implementation partners to ensure the platform aligns with organizational goals and industry best practices.
Essential job duties may include:
EXCELLENT BENEFITS!
To review the job-specific benefits, refer to: Summary of Benefits and Memoranda of Understanding (MOU)
The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam prior to employment.
Availability: Must be available to work On-Call in a 24/7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours.
Physical Requirements: Position requires multiple repetitive motions and the ability to lift at least fifty (50) pounds overhead.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements
Candidates MUST meet BOTH the required experience and education in order to qualify.
REQUIRED EXPERIENCE:
Three (3) years of progressively responsible experience within the past five (5) years administering, configuring, implementing, or supporting the ServiceNow platform in an enterprise environment.
Experience should include 2 or more of the follow:
REQUIRED EDUCATION:
Thirty (30) semester or forty-five (45) quarter of completed units from an accredited college or university in computer information systems, information technology, computer science, business administration, healthcare informatics, or closely related field.
EDUCATION SUBSTITUTION: One (1) year of additional qualifying experience may substitute for the required education
Note on Education: Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.
Desired Qualifications
The ideal candidate will possess:
Highly preferred:
Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Application Procedure:
Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, SEPTEMBER 4, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.
Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.
Veterans Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.
For more important details, review the Applicant Information and County Employment Process.
Administrative Services Unit
San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
Please review the appropriate Summary of Benefits* for more information
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.
01
Instructions: The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the Eligible List. Please ensure that any experience indicated in your responses is clearly detailed in the Work Experience section of your application.
It is in your best interest to provide a sufficient and thorough response. Failure to provide the requested information may adversely affect the evaluation of your application.
02
On-Call Availability: Are you willing and available to meet On-Call needs for before/after hours support?
03
ServiceNow Experience: Do you have experience utilizing ServiceNow?
04
ServiceNow Length of Experience: If you have experience utilizing ServiceNow, how many months of experience do you have?
05
ServiceNow Experience: How have you utilized ServiceNow? Choose all relevant options.
06
Certifications: Do you possess any of the following certifications? (Select all that apply) Note: Certifications must be current and valid.
07
ServiceNow Experience: Describe your experience implementing or enhancing ServiceNow solutions. In your response, include the modules used (e.g., ITSM, CMDB, HRSD, FSM, HAM. SPM), your role, the name of your employer(s), and other related duties. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
08
Education/Coursework: List your completed post-high school coursework. Include the following for each individual class: Course Title Course Number Number of Units Earned (Semester or Quarter) Only include post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field. If you possess an Associates degree or higher, list the name of the school, degree title, and level of degree. i.e. Bachelors Degree, Information Technology, CSUSB
09
Stakeholder Collaboration Experience: Describe your experience gathering and documenting business requirements, collaborating with stakeholders, and translating business needs into ServiceNow solutions. In your response, include a specific example(s), the name of your employer(s), your role, and other related duties. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
10
ServiceNow Experience: Describe your experience testing, deploying, or supporting ServiceNow enhancements, integrations, platform upgrades, or release management. In your response include your role, your level of responsibility, the name of your employer(s), and other related duties. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
11
Lead Experience: Describe your experience providing support and/or mentoring other ServiceNow administrators and/or developers. In your response, include the job titles of those you mentored, your role, and the name of your employer(s). The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
12
Healthcare Experience: Describe your experience supporting information systems within a healthcare organization, hospital, or other clinical setting. In your response, include the name of your employer(s), position title(s), and the systems or applications you supported. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
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Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
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ATTENTION GMAIL USERS
We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.
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Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Employer San Bernardino County
Address 175 West Fifth Street, 1st Floor
San Bernardino, California, 92415-0440
Phone (909) 387-8304
TTY Users: 711
Website http://www.sbcounty.gov/jobs
| Location | Colton, CA |
| Salary | $96,324.80–$135,948.80 Per Year |