Sign upLog in
JobsJobs in MarylandJobs in Baltimore, MDConstruction Jobs in Baltimore, MDArchitecture Jobs in Baltimore, MD

Senior ServiceNow Architect

22nd Century Technologies, Inc.

Baltimore, MD

Apply
JOB DETAILS
SKILLS
Access Control, AngularJS, Application Programming Interface (API), Atlassian JIRA, Automation, Best Practices, Business Development, Change Management, Client Side Internet Programming, Cloud Computing, Computer Security, Configuration Management, Continuous Improvement, Data Management, Data Modeling, Data Quality, Data Structures, Database Middleware Software, Documentation, Enterprise Applications, Hardware Administration, Health Insurance, Healthcare Administration, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, JavaScript, Knowledge Management, Maintenance Services, Middleware, Mobile Technology, Multiplatform/Cross-Platform, Operating Systems, Performance Tuning/Optimization, Problem Solving Skills, Process Improvement, Regulatory Compliance, Reporting Dashboards, Reporting Skills, Risk Management, Scripting (Scripting Languages), Server Programming/Applications, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Patches, Systems Administration/Management, Systems Maintenance, Team Lead/Manager, Technical Support, Time Management, Training/Teaching, User Account Administration, User Interface/Experience (UI/UX), Web Services
LOCATION
Baltimore, MD
POSTED
2 days ago
MHBE / Project Background
The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the state's health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Children's Health Insurance Program (MCHP).

To provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies.

Duties / Responsibilities
  • Configure, and customize the ServiceNow platform to meet organizational needs across multiple teams and business units. Define and manage data structures, including tables, fields, and relationships, ensuring scalability and data integrity.
  • Design, develop, and implement business rules, workflows, UI policies, and client/server-side scripting to automate processes and improve efficiency. Establish and manage roles, groups, and access controls aligned with organizational security and compliance requirements.
  • Provide ongoing support for workflow-related issues, incidents, and user stories, ensuring timely resolution and continuous improvement(Both Jira and ServiceNow).
  • Enhance existing Incident Management workflows, including the definition and implementation of SLAs, escalations, and approval processes. Design and implement Problem Management processes in alignment with agency requirements and ITIL best practices.
  • Architect and implement the Change Management module, ensuring governance, risk mitigation, and compliance with ITIL standards(Both Jira and ServiceNow).
  • Design, develop, and maintain the Service Catalog, including service requests and offerings as defined by the organization. Streamline requests fulfillment through automation and orchestration.
  • Integrate ServiceNow with internal and external applications using APIs, web services, and middleware technologies. Implement automation through workflows, scripting, and orchestration tools.
  • Develop and maintain reports and dashboards to provide actionable insights into IT service performance. Customize and enhance reporting capabilities within the ServiceNow platform.
  • Plan, test, and execute platform upgrades, patches, and updates to ensure system security, stability, and performance.
  • Design and implement the Knowledge Management module to improve information sharing and self-service capabilities.
  • Identify and resolve performance and scalability issues, ensuring optimal platform operation.
  • Provide training and guidance to end-users, stakeholders, and administrators. Maintain comprehensive documentation of configurations, processes, and best practices.
  • Design, implement, and maintain the Configuration Management Database (CMDB), including data modeling, CI relationships, data governance, and integration with discovery tools to ensure data accuracy and reliability.
  • Support Jira development and administration activities, including workflow configuration, custom fields, issue types, dashboards, and integrations with ServiceNow to enable seamless collaboration and tracking across platforms.
  • Create and configure Jira projects, including defining workflows, issue types, custom fields, permissions, and notification schemes.
  • Design and standardize Jira project templates to support multiple teams and ensure consistency across development and service workflows.
  • Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.
Minimum Qualifications
  • A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  • A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
  • A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
  • A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration.
  • A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
  • A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
  • Familiarity with integrating ServiceNow with other systems and applications.
  • Ability to create and customize reports and dashboards within ServiceNow.
  • Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
Preferred Qualifications
  • A minimum of eight (8) years of experience architecting the ServiceNow platform.
  • A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
  • A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
  • A minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration.
  • Experience with planning and executing ServiceNow platform upgrades and migrations.
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ITIL (Information Technology Infrastructure Library) certification.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0

Resume Resources

Free Resume TemplatesFree Resume Builder