Title: Senior ServiceNow Business Analyst
Location: Remote
Type: CTH
Description:- As a Business Analysts use data to suggest ways that organisations can operate more efficiently, gather and analyse data to develop and investigate potential solutions – including improvements to systems and process – to organisational challenges.
Certifications Required:- Certified ServiceNow Administrator (CSA)
- Certified Implementation Specialist (CIS)
Your role and responsibilities:- Work closely with E2E Process Owners to understand to-be Order Management Processes and related Process Architecture.
- Understand, analyse and articulate requirements related to process flows using various requirements gathering techniques to identify ways in which an organisation wants to operate.
- Categorise requirements into OOTB, Configuration and Customisation
- Conduct requirement workshops and training sessions.
- Oversee the implementation of new technology and systems.
- Explore different solutions, their risks, benefits, and impacts.
- Proposing/Presenting solutions to an organisation's leaders and keeping them updated with progress.
- Creating documents to outline the proposed changes and the steps involved.
- Ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach.
- Contributing to training and support for people affected by new systems and processes.
Your profile:- Proven experience in working as a BA for ServiceNow Modules. Order Management Mandatory
- Experience in Telecom domain and/or Telco functional know-how is must.
- Minimum 3+ years of experience in working as a BA for ServiceNow Modules.
- Strong analytical skills, communication, and presentation skills
- Ability to manage customer and stakeholder expectations.
- Have the drive and determination to learn and continuously share your knowledge with others.