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Senior ServiceNow Developer

Crescens Inc.

Athens, GA

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JOB DETAILS
SKILLS
Administrative Skills, Application Programming Interface (API), Automation, Best Practices, CAD (Computer-Aided Design) Software, Change Management, Communication Skills, Customer Service Management, Customer Support/Service, Documentation, Government, Higher Education, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Knowledge Management, Performance Analysis, Process Improvement, Process Management, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), ServiceNow, Software Development, Systems Administration/Management, Technical Writing, Testing, User Interface/Experience (UI/UX)
LOCATION
Athens, GA
POSTED
3 days ago

Job Title:Senior ServiceNow Developer
Location: Athens, GA (Hybrid)
Duration: 12+ Months
Type: Contract

Job Summary

The Client is seeking an experienced Senior ServiceNow Developer to support ongoing ServiceNow platform development, enhancement, and implementation initiatives. The ideal candidate will have strong hands-on experience with ServiceNow development, ITSM, CSM, workflow automation, integrations, Service Catalog, and Service Portal/Employee Center. This role requires participation in ServiceNow implementation projects and the ability to work independently while collaborating with technical and business teams.

Key Responsibilities

  • Design, develop, configure, test, and deploy ServiceNow solutions.
  • Develop and maintain Service Catalog items, workflows, and Flow Designer automations.
  • Enhance and support Service Portal / Employee Center capabilities.
  • Configure and maintain Knowledge Management structures and governance.
  • Support full lifecycle ServiceNow implementations, module deployments, and migrations.
  • Develop and maintain integrations using REST and SOAP APIs.
  • Create dashboards, reports, and performance analytics.
  • Develop technical documentation, processes, and knowledge articles.
  • Collaborate with stakeholders to gather requirements and deliver solutions.

Required Qualifications

  • 3+ years of hands-on ServiceNow Development and Administration experience.
  • Experience participating in ServiceNow implementation projects.
  • Strong experience with:
    • ITSM (Incident, Problem, Change, Knowledge, Request & Catalog Management)
    • Customer Service Management (CSM)
  • Expertise in:
    • Client Scripts
    • Business Rules
    • UI Policies
    • Workflows
    • Flow Designer
    • Service Catalog
    • Service Portal / Employee Center
  • Experience with ServiceNow integrations using REST/SOAP APIs.
  • Knowledge of CMDB and HRSD modules.
  • Strong understanding of ITIL processes and Change Management.
  • Excellent communication and documentation skills.

Preferred Qualifications

  • Experience working in Higher Education or Government environments.
  • ServiceNow Certifications:
    • Certified System Administrator (CSA)
    • Certified Application Developer (CAD)
    • Certified Implementation Specialist (CIS-ITSM or CIS-CSM)
    • Required skills:
  • Deep understanding of ServiceNow best practices, workflows, customization, Client Scripts, Business Rules, UI Policies, and integration protocols.
  • Must have direct, hands-on experience implementing ServiceNow or serving as an active member of a core ServiceNow implementation team
  • Strong technical knowledge and implementation experience with ServiceNow ITSM and CSM.
    Deep understanding of ServiceNow best practices, workflows, customization, Client Scripts, Business Rules, UI Policies, and integration protocols.
  • Solid understanding of ITIL frameworks, change management, and continuous process improvement activities

About the Company

C

Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada.  We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality. 

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk.  A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2002
WEBSITE
http://crescensinc.com/

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