Senior ServiceNow Developer

Nutanix

Durham, NC

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JOB DETAILS

SALARY

$114,400–$229,200 Per Year

SKILLS

AngularJS, Application Programming Interface (API), Artificial Intelligence (AI), CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Compensation and Benefits, Continuous Improvement, Cross-Functional, Human Resources, IT Service Management (ITSM), JavaScript, Knowledge Base, Leadership, Multitasking, Project/Program Management, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Service Delivery, ServiceNow, Sprint Planning, System Integration (SI), Systems Administration/Management, Technical Support, Test Driven Development (TDD), Test Harness, Testing, Willing to Travel, Work From Home

LOCATION

Durham, NC

POSTED

Today

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you an experienced ServiceNow Developer with a strong background in ITSM and HR Service Delivery, and comfortable navigating complex integrations? If so, you'll want to join our dynamic team where you can leverage your expertise to enhance our digital experience, collaborate with cross-functional teams, and drive impactful solutions that improve the way we deliver services across the organization.

About the Team

The ServiceNow Developer role is part of the Digital Experience Team at Nutanix, which is dedicated to enhancing the overall experience of our internal stakeholders through innovative IT solutions. This team operates remotely, primarily collaborating across various geographic locations, fostering a culture of inclusivity, collaboration, and continuous improvement. The team's mission is to deliver reliable, user-friendly technology solutions that drive efficiency and satisfaction within the organization, ensuring seamless service delivery across IT Service Management (ITSM) and Human Resource Service Delivery (HRSD).

You will report to the Sr. Digital Experience Manager, who is known for their supportive leadership style that emphasizes open communication and empowerment. The team operates in a remote environment, allowing for flexible work arrangements, with no specific requirement to meet in the office. This enables team members to function effectively from anywhere while maintaining close connections through virtual collaboration tools.

Occasional travel may be required for team meetings, training sessions, or stakeholder engagements, but specific travel details will be discussed during the hiring process. The focus is primarily on remote collaboration, making it easier for the team to stay connected while minimizing travel demands.

Your Role

Develop and configure ITSM and HRSD modules in ServiceNow, ensuring alignment with organizational requirements.
Collaborate with cross-functional teams to gather, understand, and translate business requirements into scalable technical solutions.
Triage and resolve ITSM incidents, focusing on urgent production issues while managing sprint work effectively.
Design and implement REST and SOAP API integrations between ServiceNow and external systems using Integration Hub.
Conduct thorough testing of changes, utilizing Automated Test Framework (ATF) to validate releases and ensure system stability.
Document workflow processes and resolutions in the team knowledge base to enhance operational efficiency.
Engage in sprint planning and backlog refinement sessions, collaborating closely with product owners and architects.
Achieve successful completion of the platform upgrade with zero P1 issues and expand Moveworks integrations in the first year.

What You Will Bring

6-8 years of hands-on experience with ServiceNow ITSM and HRSD modules
Expertise in REST and SOAP API development, including inbound/outbound integrations
Proficiency in JavaScript, AngularJS, and the ServiceNow scripting environment
Strong knowledge of Flow Designer and Workflow Editor capabilities
Experience with Moveworks integrations and conversational AI workflows
Ability to manage multiple projects and communicate effectively with diverse stakeholders
Familiarity with test-driven development practices and Automated Test Framework (ATF)
ServiceNow certifications (CSA, CAD) are a plus

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $114,400 and USD $229,200 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].

About the Company

Nutanix

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