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Senior ServiceNow Project Manager (Contractor)

Location: Tallahassee, Florida
Work Arrangement: On-site daily
Type: Long Term Consulting
Expected Start: September 15, 2026
Expected Duration: Through August 31, 2027
Client: State of Florida, Department of Revenue
Pay Rate: $85-90 per hour

Position Overview

We are seeking a Senior ServiceNow Project Manager to lead a large enterprise ServiceNow implementation for the Florida Department of Revenue.
This person will be responsible for the planning, coordination, execution, and delivery of multiple phases of the Department's ServiceNow implementation and continued platform expansion.
This is a hands-on project leadership position working across business stakeholders, technical teams, ServiceNow resources, implementation partners, vendors, and executive leadership.
This position is on-site in the Tallahassee, Florida area. Remote work is not available.

Required Experience

Candidates must have:

• Minimum 7 years of enterprise IT project management experience
• Minimum 5 years managing ServiceNow implementation or ServiceNow platform expansion projects
• Experience managing complex enterprise technology projects with multiple concurrent workstreams
• Experience coordinating cross-functional technical and business teams
• Strong experience managing project schedules, milestones, dependencies, risks, issues, scope, and communications
• Experience preparing and presenting executive-level project reporting
• Experience coordinating third-party vendors and implementation partners
• Experience working within Agile, Hybrid, or iterative project delivery environments

ServiceNow Environment

The project will initially focus on:

• Incident Management
• Service Request Management
• Employee Center

The ServiceNow roadmap will continue to expand into areas including:

• IT Service Management, ITSM
• Case Management
• Configuration Management Database, CMDB
• Common Service Data Model, CSDM
• IT Operations Management, ITOM
• Reporting and analytics
• Platform governance
• Integrations
• Organizational change management
• Training and user adoption

Responsibilities

• Lead the enterprise ServiceNow implementation and platform expansion
• Develop and maintain integrated project plans, schedules, milestones, and dependencies
• Coordinate activities across technical teams, business groups, and external implementation partners
• Lead project meetings and executive status reporting
• Manage scope, risks, issues, assumptions, and project decisions
• Coordinate implementation activities with ServiceNow, vendors, and implementation partners
• Support governance activities and executive decision-making
• Coordinate testing, training, deployment and go live readiness
• Monitor project performance and recommend corrective actions when necessary
• Support stabilization and continuous improvement following implementation
• Ensure project deliverables meet business objectives, schedules, and quality expectations

Preferred Background

The strongest candidates will have:

• Experience implementing multiple ServiceNow products or modules
• PMP certification
• ServiceNow certifications
• Agile or Scrum certification
• Enterprise digital transformation experience
• Executive dashboard and governance experience
• Organizational change management and user adoption experience
• Previous public sector, state government or government technology experience

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