Senior ServiceNow Technical Consultant

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale.

Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.

Responsibilities

• Developing, installing, and troubleshooting scoped ServiceNow applications
• Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application
• Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements
• Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards
• Developing import sets, data sources, transform maps for data loads and management.
• Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances
• Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
• Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
• Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations
• Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution
• Serving as a trusted technical advisor during implementations and post-go-live support

What We're Looking For

• 4+ years - Information Technology, (Software) Engineering, or related
• Must be fluent with JavaScript, React, and GlideRecord
• Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
• Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders
• Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes
• Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists
• Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
• Experience with Now Experience UI Framework is a plus
• Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell.
• Knowledge of marketing automation or CRM solutions is a plus.
• Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities.
• Strong Indianapolis preference
• Outstanding communication and customer relationship skills.
• Excellent time management skills.
• Experience in B2B SaaS is ideal.
• ServiceNow CSA, CIS, or CAD certifications are a plus.

What We Value:

• Aim Higher: If something we're working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
• Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
• Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.
• Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.
• Beginner's Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.

Compensation

• $130k - $150k annual salary based on experience

Tenon is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.