Senior Services Coordinator
Salary
$42,890.00 - $69,069.00 Annually
Location
Nashville, NC
Job Type
Full Time
Job Number
2026-00068
Department
Recreation and Senior Services
Opening Date
07/13/2026
Closing Date
Continuous
General Statement of Duties
Performs assessment, referral, and volunteer recruitment and program documentation work for home delivered meals, frozen meals, general transportation, and medical transportation programs through the Recreation and Senior Services Department.
An employee in this class assesses, makes eligibility determinations, and makes referrals for specific meal and transportation services in the County. Work includes conducting in-home visits with clients or potential clients of these services, conducting client needs assessments with providing information and referral information addressing identified needs, documenting and recording all tasks related to each service and client interaction, managing volunteer resources assisting with recruitment, training, motivation, and retention of volunteers. Work is performed under the supervision of the Senior Services Supervisor and is reviewed through conferences, review of reports and records, monitoring by the Area Agency on Aging, and feedback from the volunteers and citizens served.
Essential Duties and Tasks
Manages volunteer resources across the County by recruiting, training, and retaining volunteers and providing on-going communication about the program; plans and coordinates recognition event for volunteers.
Conducts in-home visits with clients or potential clients of senior services.
Receives referrals from other agencies, potential clients, and their caregivers; makes in-home visits to determine client eligibility; and completes intake assessments; provides client reassessments semi-annually for required documentation and ensures that clients who are no longer eligible cease receiving services.
Identifies client needs following through with information and referral services.
Determines client locations in relation to existing meal routes and makes new route assignments; adds and removes meal clients from routes and informs food vendors of changes.
Monitors program documentation; ensures up-to-date client and food vendor files; ensures volunteer route sheets and vendor information contains appropriate program documentation; ensures meals are approved and change orders documented.
Makes temperature checks on delivered food to assure compliance with program requirements; trains volunteers to perform monthly checks.
Works collaboratively with in-house staff, as well as other agencies to ensure the most up-to-date information and referral information is made available.
Proactively seeks methods for performing job functions in the most efficient and thorough means possible.
Interacts with program vendors and maintains professional working relationships.
Receives continual job training to ensure an appropriate knowledge base enabling employee to perform job functions.
Contacts transportation provider to schedule trips for clients; directs service requests.
Additional Job Duties
May make meal deliveries when volunteers are not available.
Performs related duties as required.
Knowledges, Skills and Abilities
Considerable knowledge of federal and State requirements for aging nutrition and transportation programs, especially eligibility and food safety requirements.
Considerable knowledge of various County programs and ability to refer potential clients to appropriate agencies.
Ability to assess needs and make eligibility determinations.
Ability to motivate, plan, coordinate, organize, assign, monitor, and train a large number of volunteers.
Ability to communicate effectively in oral and written forms, including skill in public speaking.
Ability to establish and maintain proper working relationships with older adults, supervisors, and other employees.
Ability to work with and demonstrate special interest in the needs and desires of older adults.
Ability to maintain program records and documentation.
Ability to become ServSafe certified within the first 90 days of employment.
Desirable Education and Experience
Graduation from a college or university with an undergraduate degree in Social Work or related field and work involving care management and client assessment; or an equivalent combination of education and experience.
Special Requirements
Possession of a current NC Driver's License.
INSURANCE PROGRAMS
Nash County offers cafeteria-style benefits including:
and more!
FINANCIAL PROGRAMS
Retirement
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 Deferred Compensation
The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Special Separation Allowance
The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
125 Flexible Benefit Plan
Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
Direct Deposit
Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
LEAVE PROGRAMS
Vacation Leave
For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.
Sick Leave
For regular full-time County employees, sick leave accrues each pay-cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Holidays
The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year.
The following holidays are observed:
Military Leave
Annual Training - Reserves and National Guard -Ten paid workdays per fiscal year.
Active Duty - Reserves and National Guard - Ten paid workdays upon activation.
Civil Leave
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
Family Medical Leave Act
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
OTHER PROGRAMS
Employee Assistance Program (EAP)
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
Wellness Center and Telemedicine
We believe that staying healthy is inclusive of exercising regularly and taking care of your physical body. Nash County has a Wellness Center, which consists of various exercise equipment and videos, open to all full and part-time employees.
All full-time employees also have access to telemedicine through Teladoc. Teladoc treats conditions like allergies, sore throats, asthma, and more. Doctors are available by phone or video 24/7 from wherever you are. They are available to diagnose symptoms and send a prescription if needed.
NOTICE OF PRIVACY PRACTICES
The benefits offered by Nash County are subject to change. In the event there is a conflict between the above contents and Nash County policies and/or a State or Federal statute, the policy/statute shall control. Plan documents will govern benefits plans should there be a conflict with this information. They are not held out to any employee as part of any contractual agreement. Benefits, policies, and procedures are subject to change or termination at any time.
Information provided on this site is for informational purposes only. Actual provisions of each plan will be provided on the certificate of coverage as part of the Summary Plan description.
Nash County is an Equal Opportunity Employer/Provider
In accordance with Federal civil rights law and the U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs).
Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDAs Target Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint filing cust.html and any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form.
To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
fax: (202) 690-7442; or
email: program.intake@usda.gov
USDA is an equal opportunity provider, employer, and lender.
Employer Nash County
Address 120 W. Washington Street
Nashville, North Carolina, 27856
Phone 252-459-9853
Website http://www.nashcountync.gov