Senior Services Manager
Salary
$67,304.00 - $89,178.00 Annually
Location
Cumming, GA
Job Type
Full-time
Job Number
03604
Department
Senior Services
Opening Date
06/18/2026
Closing Date
7/18/2026 11:59 PM Eastern
Position Information
The purpose of this classification is to assist the Senior Services Deputy Director in managing the operations and activities of the Senior Services Department including overseeing senior and active adult centers, budget management, supervision of personnel, and department operations. Implements departmental program goals and objectives as assigned.
Essential Functions
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff of employees and volunteer workers: processes employee concerns and problems; counsels and disciplines as necessary to correct work deficiencies; completes employee performance appraisals; and assists with the screening and selection of new employees.
Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides applicable technical expertise.
Assists in overseeing programs, services, and activities within the assigned area of oversight, ensuring they are established in alignment with the departmental mission and vision.
Contributes significantly to developing, updating, and implementing both short- and long-term goals and objectives; ensuring the initiatives address the evolving needs and diverse interests of multiple generations of older adults.
Assists in developing, updating, and implementing policies and procedures within the assigned area of oversight; recommends and drafts amendments relevant to that area. Evaluates the efficiency and effectiveness of operations, processes, procedures, and methodology in the assigned area of oversight; recommends improvements for continuous quality improvement.
Assists in the development and management of the budget for the assigned area of oversight; monitors expenditures to ensure compliance with approved budget; submits requests for staffing, equipment and capital improvement needs specific to that area.
Assists in ensuring compliance within the area of oversight with all applicable laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Researches and compiles various statistical, demographic, or administrative data; makes applicable calculations; analyzes data and identifies trends; prepares reports, charts, graphs, and presentation materials; conducts research of computer databases, Internet sites, hardcopy materials, or other sources as needed.
Communicates with supervisor, employees, students, volunteers, other departments, clients, the public, Area Agency on Aging, Department of Human Resources, grant funding agencies, resource persons, community agencies, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends conferences, workshops, and training sessions as appropriate.
Attends various meetings, serves on committees, and makes presentations as needed; represents the department and/or the County at various functions as needed.
Leads efforts within the assigned area of oversight to ensure compliance with all safety requirements; develops and implements safety policies prior to initiating duties ensures all staff in the area receive annual training on safety policies and that safety standards are consistently followed; maintains safe and healthy working conditions ensuring minimal injury, accidents, liabilities and material waste.
Assignment to Senior Support Services may add the following additional job duties:
Oversight of the Older Americans Act federal & state grant programs including homebound program, congregate meal program, wellness program, and respite program for those with dementia within the senior centers. Manages government grants with documentation, reporting, and adherence to regulations as required. Works closely with Area Agency on Aging/Legacy Link to prepare RFP, manage contract, and follow proper regulation protocols. Collaborates with supervisor to identify and address areas of financial concern, including grant matters, to jointly determine appropriate communication or action.
Oversight of food services program and staff including contracts, inventory, service delivery, health department standards, budget, and cash control.
Manages Social Services division; analyzes and assesses the effectiveness of existing programs to ensure the identified program measures are achieved; develops new programs as needed.
Assignment to Adult Recreation Services may add the following additional job duties:
Responsible for the management of front desk operations in the centers, ensuring excellent customer service in accessing programs, services, and activities; provides applicable training to supervisors and staff.
Plans, organizes and coordinates community-based recreation activities for the senior adult population and works to ensure that all services meet the department's mission, vision, and goals.
Prepares, for publication, in collaboration with the Communications Department, a variety of brochures, calendars, letters, posters, news releases, flyers, and related communications regarding senior adult programs or services and events in the community.
Oversees the rental process for senior center facilities used for private events and programs; ensures that all necessary documents are executed; deposits and payments are collected; monitors events to ensure compliance with county regulations, procedures, and state laws.
ADDITIONAL FUNCTIONS
This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol.
Performs general/clerical tasks, which may include answering telephone calls, explaining services to prospective clients, receiving/providing referrals for services, making copies, sending/receiving faxes, filing documentation, serving as escort on trips, or conducting visitor tours of senior center.
Assists with senior center programs, activities, and special projects as needed.
Minimum Qualifications
Bachelor's degree from an accredited college or university in any field of study is required, with preference given to degrees in social work, public health, sociology, or related fields; supplemented by five (5) years previous experience and/or training that includes the direct provision of services to seniors and some program administration; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid CPR/First Aid certification. Must possess and maintain a valid Georgia driver's license. Assignment to the Senior Services grant programs of Meals on Wheels, Congregate, and Respite requires passing a federal fingerprint background check.
BENEFITS PROVIDED BY FORSYTH COUNTY TO FULL-TIME EMPLOYEES:
Personal Leave Accrual
Personal leave shall be accrued as follows:
0 - 4 Years - 20 days per year - 6.16 hours per pay period
5 - 14 Years - 25 days per year - 7.70 hours per pay period
15+Years - 30 days per year - 9.24 hours per pay period
Observed Holidays
New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving (2), and Christmas (2).
Medical Insurance
The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.
Dental Insurance
The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:
Vision Insurance
The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.
Basic Life & AD&D Insurance
The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.
Disability Insurance - Short Term and Long Term
100% paid by Forsyth County. Eligibility begins date of hire.
Short Term Disability - 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.
Long Term Disability - 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).
Additional Life Insurance and AD&D
Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.
Retirement Plan (401K)
Fully vested at five years of employment - 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.
Six Months through One Year of County Service
Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That's a 100% return on the first 5% of pay you save.
Years One through Five
Forsyth County "seeds" your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay.
Years 5 through 10
The County continues its automatic "seed" contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%.
After 10 Years of Service
You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to "seed" your account each year increases to 7.5% of your pay.
01
Do you have a Bachelor's degree from an accredited college or university in any field of study is required, with preference given to degrees in social work, public health, sociology, or related field?
02
Do you have at least five (5) years previous experience and/or training that includes the direct provision of services to seniors and some program administration?
03
Do you have a valid drivers license?
Required Question
Employer Forsyth County
Address 110 East Main Street
Suite 230
Cumming, Georgia, 30040
Phone (770) 781-3088
Website http://agency.governmentjobs.com/forsyth/default.cfm