Senior Services Operational Administrator

Senior Services Operational Administrator

Salary

$82,721.60 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700360

Department

Senior Affairs

Division

SA-Strategic Support I

Opening Date

10/07/2026

Closing Date

10/22/2026 11:59 PM Mountain

Bargaining Unit

NU

• Description
• Benefits
• Questions

Position Summary

Plan, direct, oversee the daily operational responsibility for areas within Senior Affairs program. Including the development and implementation of division goals, objectives, policies and priorities for each assigned service area, and reviewing and evaluating work methods and procedures.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Manage and oversee the daily operations for assigned programmatic services working through the department of senior affairs; programs may include recreation, nutrition, transportation and social services.
• Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; ensure alignment with program, division(s), and department strategic goals.
• Monitor and evaluate efficiency and effectiveness of service delivery methods and procedures. Ensure high level of operational coordination in delivery of services and adherence to operational standards; ensure prioritization and focus for the needs and well-being of senior participants.
• Establish schedules and methods for providing senior services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Provide research and assistance for developing, managing and monitoring activities of various projects; contribute to developing program/project plans and budgets; contribute to program and project compliance with applicable laws and regulations.
• Review, evaluate, and collaborate with relevant teams to introduce innovative solutions and adapt programming as necessary, ensuring alignment with operational goals and participant satisfaction; meet with key staff to identify and resolve problems.
• Establish appropriate service and staffing levels; monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; allocate resources accordingly.
• Plan, direct and coordinate through subordinate level staff; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures; meet with key staff to identify and resolve problems.
• Conduct frequent inspections of facilities; to include appearance, serviceability, and major or minor repair; initiate corrective action; coordinate through subordinate staff regarding repairs and facilities maintenance, ensure operational and safety standards are met.
• Select, train, motivate and evaluate division personnel; provide or coordinate staff training; working with employees to correct deficiencies; implement discipline and termination procedures.
• Participate in the development and administrative functions of the divisions; annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments.
• Respond to citizen complaints, questions and inquiries; investigate and resolve complaints as necessary.
• Ensure full compliance with leases, contracts and regulatory agreements.

When assigned to the Nutrition and Transportation Division

• Oversee the efficient planning, preparation, and distribution of meals for senior participants, ensuring all dietary rules and restrictions are strictly followed.
• Ensure all food safety, quality, and compliance standards are met during meal preparation and service, and work to optimize processes for smooth and accurate meal delivery.
• Manage the operation of kitchens in various facilities to ensure all equipment is properly maintained, regulated, and regularly inspected.
• Ensure kitchens meet safety and operational standards by scheduling routine inspections and addressing any maintenance or compliance issues promptly.
• Manage the coordination and oversight transportation operations, ensuring the efficient movements of goods or persons as needed

.

When assigned to the Recreation Division

• Ensure the development and implementation of new and varied recreation programs to meet the evolving needs of participants.
• Monitor the condition of facilities to ensure they meet safety, cleanliness, and operational standards, addressing any issues promptly to avoid disruptions to daily operations
• Ensure the continuous upkeep and maintenance of all facilities, including regular inspections, managing repairs, and coordinating with maintenance teams or vendors; to include all equipment in fitness rooms, classrooms, and special event spaces.
• Ensure event spaces are properly prepared, necessary equipment is available, and all operational requirements are met

When assigned to the Social Services Division

• Oversee and track work orders related to social services initiated by the department administration.
• Conduct regular reviews of the case management protocols established by the department and ensure senior participants are closely monitored in accordance with these guidelines.
• Assess and track case progress, make adjustments as needed to maintain compliance and provide optimal support.
• Manage the information and assistance program, ensure incoming calls are addressed promptly and accurately.

SUPPLEMENTAL FUNCTIONS:

• Monitor program compliance with laws, rules and regulations related to provision of building maintenance and related services.
• Respond to and resolve difficult and sensitive employee and citizen inquiries and complaints.
• Stay abreast of new developments in the field of building maintenance; incorporate new developments as appropriate into programs.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelors degree from an accredited college or university in business administration, public administration, social services, gerontology, nutrition, or a related field. and

Six (6) years professional management experience in one or more of the following fields: social services and operations; facilities; recreation and or program implementation; and

To include three (3) years of supervisory experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Working Conditions

Environmental:

Office environment; exposure to computer screens, travel from site to site.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for moderate lifting; bending, stooping, kneeling, crawling, sitting or walking for prolonged periods; operating a motor vehicle.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

02

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

04

Do you possess the supervisory experience outlined in the minimum requirements? If you have successfully completed the City of Albuquerques Pre-Management Development Program (PMDP), please include two (2) additional years in your supervisory experience (attach certificate, if applicable).

• Yes
• No

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV