Senior Services Staff Manager

GE Vernova

Bellevue, WA

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JOB DETAILS

SKILLS

Best Practices, Budgeting, Candidate Screening, Career Development, Communication Skills, Cross-Functional, Customer Satisfaction, Data Analysis, Documentation Plan, Emerging Technology, Grid Computing, Interpersonal Skills, Leadership, Manufacturing Technology, Mentoring, Needs Assessment, Operations Management, People Management, Persuasion Skills, Policy Development, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Product Engineering, Product Management, Product Support, Professional Services, Project Lifecycle, Project Tracking, Project/Program Management, Quality Assurance, Sales Cycle, Service Delivery, Site Evaluation, Strategic Analysis, Strategic Planning, Technical Delivery, Technical Support, Testing, Writing Skills

LOCATION

Bellevue, WA

POSTED

20 days ago

**Job Description Summary** Join our dynamic Grid Service Delivery Team at GE Vernova, where we are committed to revolutionizing the energy landscape through innovative grid solutions. Our team is dedicated to ensuring the seamless integration and optimal performance of grid technologies, driving customer success and fostering sustainable growth in the energy sector. As a Senior Services Staff Manager within our Grid Service Delivery Team, you will play a crucial role in steering sustained customer success and growth throughout the post-sales project lifecycle. Your diverse expertise will be applied across training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy-all with a robust digital focus. **Job Description** Roles and Responsibilities: **Leadership and Mentorship** + Overseeing a moderately sized cross functional team, ensuring harmony across personalities and skillsets. + Acts as a resource for colleagues with less experience. + Lead small projects with moderate risks and resource requirements. + Explains difficult or sensitive information and works to build consensus. + Developing persuasion skills required to influence others on topics within field. + Through the lens of one team, coordinating cross functionally between Delivery, Support, Product, Engineering with a one team mindset. **Project Lifecycle Ownership** + Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our Software Suite. + Own technical deliverables throughout the entire project lifecycle, ensuring projects stay on track in terms of budget, time, and customer expectations. + Engage in all phases of assigned projects, participating in decisions on architecture, design, and functionality. **Client Collaboration** + Work closely with clients to understand their unique needs and develop tailored strategies through site assessments. + Make standard recommendations on workflow, application, interface, reports, testing, and uploads to customers during the implementation process. + Ensure go-live readiness and provide support, including post-live checkups, to guarantee customer satisfaction. **Best Practice and Quality Assurance** + Develop specialized knowledge in your discipline and serve as a best practice/quality resource. + Stay abreast of the latest technical developments in your area and contribute to strategy and policy development. + Ensure delivery excellence within your area of responsibility. + Market Awareness and Integration: + Possess in-depth knowledge of best practices and understand how your area integrates with others. + Have a working knowledge of the competition and the factors that differentiate them in the market. **Decision-Making and Problem solving** + Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering. + Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations. + Utilize multiple internal and limited external sources outside of your own function to arrive at decisions. **Required Qualifications** + Master's degree from an accredited university or college or bachelor's degree from an accredited university with 8+ years of experience in a power system/software delivery function. **Eligibility Requirements** + Candidates who apply for this position must be willing to work in a hybrid model, requiring them to be present in the office for 3 days a week at one of the GEV Hubs located in the areas listed in the job posting. + Eligible candidates must be able to work in the US, without requiring sponsorship, now or in the future. **Desired Characteristics** + Strong oral and written communication skills. + Strong interpersonal and leadership skills. + Demonstrated ability to analyze and resolve problems. + Demonstrated ability to lead programs / projects. + Ability to document, plan, market, and execute programs. + Established project management skills. \#LI-SG1 **Additional Information** GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** No For candidates applying to a U.S. based position, the pay range for this position is between $122,400.00 and $183,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on June 02, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

About the Company

GE Vernova

INDUSTRY

Other/Not Classified

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