Senior Short Term Disability Claim Specialist

Alternative Locations

Posting Location Aurora Illinois

Working Schedule Full-Time

Work Arrangement Hybrid

Relocation Assistance Available No

Posted Date 24-Apr-2026

Job ID 17058

Description and Requirements

The Team You Will Join

On MetLifes Global Customer Service and Operations GCSO team customer care is built on trust empathy and a commitment to continuous improvement. Whether guiding customers through lifes important moments solving challenges or simplifying processes with innovative technology youll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team youll play a vital role in strengthening the way we care and advocate for millions worldwide. Here making a real difference isnt just a goal - its what we do one conversation at a time.

The Opportunity

The Short Term Disability Claim Specialist will be responsible for reviewing and assessment Disability claim come in for our customers. You will be reviewing medical documentation on the phone with claimantscustomers and managing a caseload to ensure proper management of our procedures and policies to determine if a claim is payable. You will be responsible for ensuring excellent communication show critical thinking skills and make over determinations on claims that are submitted for various medical conditions

Key Responsibilities

Key expectations

Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events meetings training business continuity etc

Applies all appropriate provisions of the disability contract to ensure that MetLifes liability is understood and appropriately applied throughout the life of the claim. Within the context of liability encourage and support return to work through a variety of programs and methodologies. Proactively communicates with the claimant to set expectations assess medical and non-medical barriers to return to work and keep him or her fully aware of the status of the claim including setting expectations with the claimant if other resources Voc etc. will be contacting himher. Partners with the claimant specialty resources and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant his or her functional capacity and the prognosis for an increase in that capacity. Executes individual claim action plans serves as point of contact for the claimant and makes claim decisions.

Manages overall block of assigned claims including prioritizing actions appropriately utilizing resources and timely and accurate decision. Provides a high-level of service to the claimant including delivering on commitments timely return of phone calls and clear communication.

Proactively updates partners that may be working with the claimant when key events are being considered or have occurred. closure RTW etc..

Required Qualifications

Required skills

High school diploma or GED equivalent.

New hires should live a commutable distance from the site the role is posted in.

A comprehensive understanding of the disability contractual provisions especially the definition of disability.

Strong communication skills including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim. Basic knowledge of medical conditions treatments prognosis

Critical-thinking skills

Ability to give and receive feedback tofrom partners

Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy

Prioritization skills. Ability to balance quantity and quality.

Candidates MUST have one year of Short Term Disability Claims Management Experience

This role has mandatory paid training starting on June 22nd lasting for up to 7 weeks. Candidates must be available and present for all training days

Preferred Qualifications

Preferred skills

A comprehensive understanding of the disability contractual provisions especially the definition of disability.

Strong communication skills including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim. Basic knowledge of medical conditions treatments prognosis

Critical-thinking skills

Ability to give and receive feedback tofrom partners

Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy

Prioritization skills. Ability to balance quantity and quality.

The expected salary range for this position is 55000 - 60000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medicalprescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401k with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program EAP and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more

About MetLife

Recognizedon Fortune magazine\s list of the World\s Most Admired Companies

Fortune Worlds 25 Best Workplaces as well as the Fortune 100 Best Companiesto Work For® MetLife through its subsidiaries and affiliates is one of theworlds leading financial services companies providing insurance annuitiesemployee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets we hold leading positionsin the United States Latin America Asia Europe and the Middle East. Our purposeis simple - to help our colleagues customers communities and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together Do the Right Thing Deliver Impact Over Activity andThink Ahead - were inspired to transform the next century in financialservices. At MetLife its AllTogetherPossible. Join us

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex including pregnancy childbirth or related medical conditions sexual orientation gender identity or expression age disability marital or domesticcivil partnership status genetic information citizenship status although applicants and employees must be legally authorized to work in the United States uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law protected characteristics".

If you need an accommodation due to a disability please email us at accommodationsmetlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.