Senior Site Manager

Ricoh

Fayetteville, Arkansas

JOB DETAILS
SALARY
$67,000–$68,000
SKILLS
B2B eCommerce, Business Growth, Business Services, Change Management, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Leadership, Mentoring, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Service Level Agreement (SLA), Succession Planning
LOCATION
Fayetteville, Arkansas
POSTED
6 days ago
We're Hiring: Senior Site Manager

Are you a proven leader who thrives in fast-paced, client-facing environments? Join us as a Senior Site Manager and lead the day-to-day operations of a large-scale managed services site while driving operational excellence, customer satisfaction, and team performance.

What You'll Do:
  • Lead and develop high-performing teams.
  • Manage multiple service lines including print, mail, imaging, hospitality, and courier services.
  • Drive SLA performance, operational efficiency, and customer satisfaction.
  • Partner with clients to improve workflows and business processes.
  • Lead change management initiatives and continuous improvement projects.
  • Oversee staffing, coaching, performance management, and succession planning.

What We're Looking For:
  • 5+ years of experience in a customer-facing, B2B and/or technical environment.
  • 2+ years of people management experience preferred.
  • Strong operational leadership and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Advanced technology aptitude and Office 365 proficiency.
  • Passion for delivering exceptional customer experiences.

Why Join Us?
  • Lead impactful client operations.
  • Develop and mentor talented teams.
  • Drive business growth and service excellence.
  • Be a trusted advisor in a dynamic, customer-focused environment.

Apply today and take the next step in your leadership career!


About Ricoh:

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

About the Company

R

Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1955
WEBSITE
http://www.ricoh.com/