Senior Site Reliability Engineer

Senior Site Reliability EngineerAbout UsFounded in 2014, we offer the industry's first and only cloud‑based, fully‑customisable, end‑to‑end software solution to automate securities‑based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry‑leading education and the latest technology, Supernova enables advisors to deliver holistic, goals‑based advice and to help their clients achieve financial wellness. We partner with the industry's largest banks, most prominent insurance companies and leading online brokerages to democratise access to securities‑based lending and better the entire financial ecosystem.Why Join Supernova?At Supernova Technology, we believe that the best results come from a team that is passionate, driven, and supported in all aspects of their professional lives. Here, you'll work alongside talented and innovative individuals who are committed to driving the future of securities‑based lending technology. We foster a culture of collaboration, continuous learning, and growth, where each person's contributions make a real impact.Job DescriptionThe Senior Site Reliability Engineer will own the reliability, scalability, and performance of our production systems. This role bridges engineering, platform, and security teams to ensure infrastructure meets strict uptime, compliance, and client experience requirements. This position will lead the design and implementation of observability tools, incident response processes, and resilience strategies, shifting the organization from reactive to proactive reliability practice.ResponsibilitiesEnsure systems meet high‑availability targets through well‑defined SLAs, SLOs, and SLIsOwn and optimise the monitoring, logging, and alerting stack to ensure actionable alertsLead incident response and post‑mortem processes, driving remediation and preventionPlan capacity and optimise performance to address bottlenecks before they impact customersAutomate operational tasks to reduce manual interventionCollaborate with DevOps to improve CI/CD reliability and with Platform Engineering to ensure infrastructure scalabilityImplement reliability controls required for SOC2 and other regulatory standardsQualifications5–8 years in SRE, operations, or performance engineering rolesBachelor's Degree in Computer Science or related fieldsAdvanced expertise with monitoring and alerting toolsProficiency in at least one programming or scripting language such as Python, Go, or BashStrong background in AWS cloud environmentsExperience with container orchestration using AWSECSProven track record in leading high‑severity incident response calmly and effectivelyFamiliarity with ITIL, post‑mortem processes, and change management controlsDemonstrated ability to work cross‑functionally with development, platform, and security teamsReliability‑focused mindset with an emphasis on uptime and recovery speedAnalytical problem‑solving skills supported by metrics and dataCalm and effective performance in high‑pressure situationsTechnical depth to diagnose and resolve complex system issuesProactive leadership in anticipating and addressing reliability risksEmployee BenefitsMedical, Dental, and Vision Insurance: multiple plans with coverage for employees and dependentsHSA and FSA Accounts: tax‑advantaged accounts for health and dependent care expensesLife and Disability Insurance: employer‑paid basic coverage with options for additional voluntary coverageCompensation: $130,000 – $170,000 per yearRetirement Savings: 401(k) plan with employer contributionsEmployee Assistance Program (EAP): confidential support services, including free therapy sessionsPaid Time Off: flexible PTO policiesAdditional Perks: commuter benefits, pet insurance, continuing education assistance, and moreCore ValuesForm, execute, and communicate new ideas that add value to our employees and customersStrive through obstacles and failuresFollow‑through on promises or commitments to others, accept responsibility, and answer for actions & decisionsListen to, understand, and support our employees and customersAct with speed, positive attitude, and flexibilityExceed expectations and surpass ourselves every day; we embrace a sense of pride and never stop growingWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.Seniority LevelNot ApplicableEmployment TypeFull‑timeJob FunctionEngineering and Information TechnologyIndustriesTransportation, Logistics, Supply Chain and Storage#J-18808-Ljbffr