Senior SOC Operations Controller

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Sr. SOC Operations Controller is a subject matter expert responsible for ensuring schedule integrity while assigning aircraft to all flights and supporting customer operations during routine and non-routine operations. As an individual contributor, this role exercises considerable judgement to make decisions in aircraft assignments and routing while mitigating guest impact and providing recommendations to address Maintenance & Engineering, Flight Operations, Stations, and other business requests.  

• Takes initiative to develop solutions and make operational decisions pertaining to aircraft rotation and tail number assignments according to aircraft capability, flight crew qualification, and route limitation.  
• Makes recommendations pertaining to flight cancellations, flight delays, added flights, or modifying the routing of flights.  
• Exercises judgement to make decisions to align aircraft according to operational specifications established by Maintenance, Dispatch, Flight Operations and Marketing during normal and abnormal operations.  
• Applies deep knowledge to provide SOC decision support through data collection using multiple computer systems, programs, and formats.  
• Performs irregular operations entries in various systems and formats and ensure the entries are made accurately and in accordance with company policy and procedure.  
• Facilitates and communicates operational decisions according to the position requirements.  
• Loads, audits, and optimizes the daily flight schedule in the Horizon Air computer systems.  
• Supports SOC decision makers during irregular operations and assists in mitigating guest impact with a focus on customer service.  
• Applies knowledge of customer service policies and procedures to support frontline employees in delivering consistent service.  
• Communicates with individuals across the organization regarding guest impact and operational decisions.  
• Develops and manages execution of guest recovery plans and coordinates across multiple workgroups.  
• Serves as the advocate for internal and external customers in the decision-making process.  
• Oversees delay coding activity and supports trend analysis to identify operational improvements.  
• Initiates programs such as EFI, Extended Tarmac Delay, and related communications as required.  
• Reviews and recommends procedural changes as needed.  

Required 

• 4 years of aircraft operations experience which may include SOC, Station/Ground Ops, Planning, or a combination of these.  
• Bachelor’s degree or an additional two years of relevant experience in lieu of degree.   
• Superior decision-making, cross-departmental coordination, and efficient utilization of operational resources.  
• Excellent computer skills and ability to manage job related programs.  
• Exceptional analytical and problem-solving skills in a fast-paced environment.  
• Strong leadership and interpersonal skills and customer service orientation.  
• Strong written and verbal communications skills.  
• Self-starter able to deal with high-pressure situations.  
• Maintain peak performance in a fast-paced and stressful work environment.  
• Ability to work a variety of schedules including weekends and holidays.  
• Demonstrated ability to effectively multi-task.  
• Regular and predictable attendance is an absolute.  
• High School Diploma or equivalent.  
• Minimum age of 18.  
• Must be authorized to work in the U.S.  

Preferred 

• FAA Dispatcher License. 
• 1 year of experience in an SOC position. 

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off
   

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA. 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.