Senior Software Engineer

The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code,

the position will be responsible for designing, building, delivering and maintaining a highly scalable set of

products and applications. The incumbent will use industry best practices and work collaboratively with cross-

functional team of product managers, UX designers, architects, principal engineers, software engineers, test

automation team and DevOPS engineers.

Participates in architectural design, system analysis, and programming activities on application

software; this may often require independent research and study

Develops high-quality and production-ready software by using best-practice data structures,

algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure

Writes highest quality code with utmost attention to scalability, security and performance and with an

end-to-end mindset from conception to delivery and production support, owning specifications, quality,

release deployments and monitoring of production health.

Produces complete, simple, and readable technical documentation for everything developed and

maintains a team culture of documenting everything

Tests and ensures quality of all code that developed in line with principles of test-driven

development and continuous delivery, utilizing test automation frameworks wherever possible

Participates in code-reviews, provides technical guidance and mentors software engineers

Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation

and other teams and business units to define, prioritize, sequence and scope business and functional

requirements and drive results.

Instruments infrastructure and application performance monitoring, capacity management, alerting, tools

instrumentation and metrics (KPI) management

Performs impact assessment of product (hardware, software) upgrades

Assists in planning, coordinating, and executing engineering projects

Supports and collaborates with other Engineers through evaluation, design analysis, and development

phases

Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be

the technical expert while collaborating with cross-functional teams

This list is not all-inclusive and you are expected to perform other duties as requested or assigned

Skills/Experience:

Java language knowledge for building services and micro services such as Restful with JSON and/or

SOAP with XML based request/response required

Implementing design patterns, algorithms and applying innovative methodologies experience required

Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.

Git/GitHub or any other distributed version control systems knowledge required

Jenkins, CloudBees and/or CI/CD systems working experience required

Edifecs knowledge preferred.

Contact Center operations and technologies knowledge preferred

Telephony and multi-channel capabilities knowledge preferred

UI framework knowledge such as Angular, React and/or Node preferred

Natural Language and Voice Biometrics knowledge preferred

AGILE, JIRA, and Confluence experience preferred

Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to

detail and drive for excellence

Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend

corrective actions and lead resolution efforts

The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code,

the position will be responsible for designing, building, delivering and maintaining a highly scalable set of

products and applications. The incumbent will use industry best practices and work collaboratively with cross-

functional team of product managers, UX designers, architects, principal engineers, software engineers, test

automation team and DevOPS engineers.

Participates in architectural design, system analysis, and programming activities on application

software; this may often require independent research and study

Develops high-quality and production-ready software by using best-practice data structures,

algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure

Writes highest quality code with utmost attention to scalability, security and performance and with an

end-to-end mindset from conception to delivery and production support, owning specifications, quality,

release deployments and monitoring of production health.

Produces complete, simple, and readable technical documentation for everything developed and

maintains a team culture of documenting everything

Tests and ensures quality of all code that developed in line with principles of test-driven

development and continuous delivery, utilizing test automation frameworks wherever possible

Participates in code-reviews, provides technical guidance and mentors software engineers

Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation

and other teams and business units to define, prioritize, sequence and scope business and functional

requirements and drive results.

Instruments infrastructure and application performance monitoring, capacity management, alerting, tools

instrumentation and metrics (KPI) management

Performs impact assessment of product (hardware, software) upgrades

Assists in planning, coordinating, and executing engineering projects

Supports and collaborates with other Engineers through evaluation, design analysis, and development

phases

Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be

the technical expert while collaborating with cross-functional teams

This list is not all-inclusive and you are expected to perform other duties as requested or assigned

Skills/Experience:

Java language knowledge for building services and micro services such as Restful with JSON and/or

SOAP with XML based request/response required

Implementing design patterns, algorithms and applying innovative methodologies experience required

Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.

Git/GitHub or any other distributed version control systems knowledge required

Jenkins, CloudBees and/or CI/CD systems working experience required

Edifecs knowledge preferred.

Contact Center operations and technologies knowledge preferred

Telephony and multi-channel capabilities knowledge preferred

UI framework knowledge such as Angular, React and/or Node preferred

Natural Language and Voice Biometrics knowledge preferred

AGILE, JIRA, and Confluence experience preferred

Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to

detail and drive for excellence

Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend

corrective actions and lead resolution efforts