Senior Software Engineer - CQA and Customer Care (Hybrid)

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 260,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level-internships through technical leadership.

Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs-build the future of technology at Publix.

Join the Publix Technology Team as a Senior Software Engineer, you will lead the technical design and delivery of highly complex solutions under general guidance. You will translate business needs into maintainable technical designs, develop and test complex programs, perform peer code reviews, support production systems, and guide other engineers through technical tasks and problem resolution. The work may include new implementations, replacement or modernization of existing solutions, platform enhancements, commercial or SaaS configurations, and integrations between enterprise systems.

The ideal candidate brings strong enterprise software development experience, sound technical judgment, and the ability to lead complex engineering work while remaining actively involved in design, coding, testing, deployment, and operational support. This role is well suited for an engineer who can independently solve difficult technical problems, communicate effectively with both technical and business partners, and help improve engineering practices across the team.

Location: Hybrid (Lakeland, FL): To support our hybrid work model, candidates must reside, or be willing to relocate, within a commutable distance of Lakeland, FL.

Work Model: Enjoy the best of both worlds - collaborate in person and innovate remotely.

Interview Process: Candidates selected to advance in the interview process will be required to participate in at least one onsite interview at our Lakeland, FL campus.

Why Join Us?

• Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning-your ideas shape the future of technology in our organization.

Your impact:

• Lead the technical design, development, testing, implementation, and support of complex, enterprise-scale technology solutions with minimal guidance
• Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements
• Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues
• Translate complex business requirements into scalable, reliable, and maintainable technical solutions
• Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency
• Provide technical input into solution scope, estimates, dependencies, and risk considerations
• Ensure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectations
• Develop and maintain implementation plans, technical documentation, and operational runbooks
• Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing
• Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices
• Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths
• Support after-hours implementations and provide on-call support for critical systems as required
• Advocate for continuous improvement, innovation, and operational excellence across supported platforms

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