Senior Software Engineer - Field Diagnostics Engineering

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish. The people here at Apple don't just craft products, they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

We are seeking a highly motivated Diagnostics Engineer to design and develop next-generation diagnostic tools for Apple Devices, enhancing customer experiences and enabling seamless troubleshooting and repair solutions. This role involves developing cutting-edge diagnostics that integrate with OS releases, ensuring hardware and software work together flawlessly. If youre passionate about hardware-software integration, problem-solving, and creating impactful tools, we'd love to hear from you.

As a Senior Software Engineer on the Field Diagnostics Engineering team, you will design and develop the next generation of diagnostic solutions that improve Apple's field repair capabilities across a wide range of hardware products. Your work will play a meaningful role in improving device reliability, streamlining troubleshooting, and crafting the customer repair experience. You will collaborate closely with hardware, firmware, and software teams to define diagnostic requirements, align engineering efforts, and ensure deep integration with evolving system architectures.Implement new diagnostic features and maintain diagnostic systems that support macOS, iOS, and watchOS. Design, develop, test, and integrate software to ensure seamless functionality across Apple's hardware ecosystem. Lead the architectural design of diagnostics frameworks and drive alignment across multiple teams. Identify strategic diagnostic opportunities that withstand technological advancements, system architecture changes, and evolving product needs. Mentor other engineers and drive the evolution of diagnostics by improving accuracy, efficiency, and scalability.Bachelors degree in Computer Science, Computer Engineering, or a related field of study, with 8+ years of industry experience designing, implementing, testing, shipping, and supporting software. Background building desktop or mobile software applications and systems. Proficiency in Objective-C, Swift, or other C-based languages, alongside scripting languages like Lua, Python, or equivalent. Practical application of object-oriented design and programming principles. Track record of working on cross-functional engineering projects to define technical requirements and assess system impacts. Demonstrated success in architecting and contributing to long-term engineering solutions. History of diagnosing and resolving technical software engineering defects.Masters degree in Computer Science, Computer Engineering, or a related field of study is preferred Knowledge of diagnostics, repair operations, or manufacturing test workflows. Background working with system architectures, drivers, kernel-level, or device firmware development. Familiarity with large-scale systems design, hardware diagnostics, and performance tuning. Exposure to server-side technologies and backend systems. Understanding of image processing, computer vision, machine learning frameworks, telemetry data pipelines, or predictive diagnostics. Ability to dive deep into technical details and understand the nuances of hardware and software systems.