Senior Software Engineer - MS Dynamics 365

Position at MTA Headquarters

JOB TITLE:

Senior Software Engineer

SALARY RANGE:

$126,745 - $149,600

DEPT/DIV:

Information Technology

SUPERVISOR:

Senior Director- Product Development- NonRail Agencies

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:

9:00 am- 5:30 pm (7.5 hours/day) or as required

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

Leads requirements management, software design, and engineering, and testing activities across all stages and iterations of medium complexity software development. The role is responsible for using defined models, methods, and tools. May own medium impact/value services or products.

Desired Skills:

• Strong full-stack development experience using Python, JavaScript/TypeScript, React, REST APIs, SQL, and modern web frameworks.
• Hands-on experience designing and developing Generative AI solutions using LLMs, Azure Open AI, RAG, embeddings, vector search, and prompt engineering.
• Knowledge of AI agents and agentic workflows, including tool/function calling, orchestration, and multi-agent architectures.
• Experience with Azure AI services, including Azure AI Search, Document Intelligence, Azure AI Foundry, and conversational AI.

Responsibilities:

• Leads requirements management, software design, and engineering, and testing activities across all stages and iterations of medium complexity software development and integration initiatives, using agreed models, methods, and tools. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Collaborates across parties involved in product, systems, or service design.
• May own medium impact/value services or products. Defines, documents, and executes medium-sized projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures and the application of effective change release, risk, and quality-management processes.
• Maintains software support processes and documentation and applies software management tools to investigate and resolve moderately complex issues, prioritize, diagnose incidents, collect system statistics, and create reports.
• Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies, and executes test cases and scenarios.
• Adept in applying agreed tools and techniques to evaluate user experiences of programs and products, and validate that usability, accessibility, and visual design requirements are satisfied.
• Develops, maintains, and applies tools and documentation to track, log, and maintain accurate and complete system information. Audits medium-complexity software systems for adherence to configuration standards.
• Plans and conducts assigned assurance assessments and suggests opportunities for quality and safety improvement. Contributes to the identification, analysis, and documentation of software-related safety risks and proposes corrective actions.
• Monitors supplier performance and customer satisfaction. Engages proactively and collaboratively with suppliers to resolve incidents and problems.
• Continuously develops and maintains adept knowledge of software engineering practices, emerging trends, and technologies.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work meets contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Qualifications:

• Bachelor's Degree in Arts/Sciences (BA/BS)
• Minimum 5 years or an equivalent combination of education and experience may be considered in lieu of a degree.
• At least one certification is required in the current platform/domain/technical skill. Possible certifications could be, but are not limited to: Agile Project Management, C Programming Language (CLA, CLP, CPA, CPP), Certified Information Security Manager (CISM), Certified Secure Software Lifecycle Professional (CISSLP)CIW Web Development Professional, Global Information Assurance Certification (GIAC), Azure Solutions Architect, Certified Information Privacy Professional (CIPP), Certified Information Systems Auditor (CISA), Certified Software Engineer (ICCP), CompTIA Security+ Certification. Upon Hire

Technical Skills:

• Advanced programming experience in a business setting.
• Adept proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD).
• Adept programming experience with programming language(s) such as, but not limited to, Ruby, Python, Java, C, C++, C#, COBOL, SQL, Net, DBA, JavaScript.
• Adept with the Oracle platform.
• Adept in applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing.
• Advanced collaboration skills to ensure design specifications are seamlessly implemented by the development team. Adept familiarity with version control.
• Adept in working independently, strategically, and navigating organizational ambiguity.
• Adept in data structures and algorithms, database management.
• Adept in cybersecurity, including encryption and authentication.
• Adept in cloud computing. Adept in coding software alerting & notifications.
• Adept in resolving code defects & developing enhancements.
• Adept in continuous delivery processes (including code peer review), distributed monitoring & logging, distributed tracing & analysis, operation response automation, and product telemetry.
• Adept in development techniques (e.g., OOO), DevOps engineering practices, and DevSecOps Lifecycle (Secure SDLC), and the Agile framework.
• Adept in full-stack development, mobile development, web development, site reliability engineering, technology-specific frameworks, and solution design.

Behavioral Skills:

• Advanced in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
• Advanced in interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Advanced in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)
• Adept in identifying and analyzing risks and developing effective mitigation strategies.
• Adept in critical thinking, problem-solving, and decision-making skills.
• Adept in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Adept in hands-on experience with related tools. Adept in working independently and strategically.
• Adept technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Adept in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Adept at working under pressure and meeting deadlines individually and collaboratively.
• Thinks logically, assesses problems, and is results-oriented.
• Adept in identifying complex business and technology risks and associated vulnerabilities.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

AI-Enabled Recruiting Tools

The MTA may use AI-enabled recruiting tools as part of the recruiting process for this position. Jobvite Talent Fit, an Automated Employment Decision Tool (AEDT), uses artificial intelligence to compare information in your resume and application materials against the qualifications, skills, experience, and requirements identified in this job posting to assist recruiters in evaluating candidate qualifications. Jobvite Auto Talent Rediscovery is an AI-enabled sourcing tool that evaluates previously submitted candidate profiles and application materials maintained within the MTA's Jobvite recruiting system to identify individuals whose qualifications may align with current job opportunities and who may be considered for outreach and invitation to apply. These tools assist recruiters and do not make employment decisions. All employment decisions include independent human review. Additional information about Talent Fit and the applicable bias audit is available at Talent Fit Bias Audit Summary.

You may opt out of AI-assisted evaluation by submitting a request to [email protected].