Artificial Intelligence (AI), Automation, Business Growth, Case Management, Coaching, Communication Skills, Cross-Functional, Data Quality, Embedded Systems, Engineering, Engineering Consulting, Fortune 500 Customers, Instrumentation, Leadership, Machine Tool, Mentoring, Metrics, Operational Audit, Operational Improvement, Operations Processes, Product Development, Production Support, Quality Assurance, Quality Management, Reporting Dashboards, Software Engineering, Systems Scalability, Team Player, Technical Delivery, Technical/Engineering Design
About Handshake
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Work hand-in-hand with world-class AI labs, Fortune 500 partners and the worlds top educational institutions
- Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
- Build a massive, fast-growing business with billions in revenue
About the Role
As a Senior Software Engineer on Operating Tooling, youll build internal products and automation that help Handshakes operators run the business at high quality and speed. This team functions like an embedded/consulting engineering group: youll partner directly with operators, learn their workflows deeply, and deliver pragmatic solutions that remove friction, improve quality, and enable new operational capabilities.
This role is highly collaborative and communication-heavy. Success requires strong technical fundamentals plus high EQ-someone who can translate ambiguous operational needs into reliable systems, and iteratively ship improvements that stick.
In this role, you will:
- Embed with operators to understand processes, pain points, and success metrics; translate them into clear technical requirements and deliverables.
- Architect and build internal tools, automations, and workflows that improve operational throughput, accuracy, and visibility.
- Lead projects end-to-end: discovery, scoping, technical design, implementation, rollout, and iteration.
- Balance speed and quality by making thoughtful tradeoffs, ensuring maintainability, and building with operational reliability in mind.
- Collaborate closely with cross-functional partners (operators, engineering, product) to drive adoption and measurable impact.
- Mentor other engineers and help establish strong engineering practices for an internal-tools environment.
Desired Capabilities
- 5+ years of software engineering experience, with comfort owning systems end-to-end (from requirements through production support).
- Strong communication skills and stakeholder management; able to partner deeply with non-engineering teams and operate with high empathy/EQ.
- Experience building internal tools, workflow systems, or automation for operations-heavy teams (or analogous customer-embedded roles like FDE / solutions engineering).
- Strong engineering judgment: can design scalable systems, pick the right level of abstraction, and avoid over-building.
- Track record of delivering iterative, high-leverage improvements in ambiguous environments.
Extra Credit
- Experience with workflow/backlog systems, intake processes, and operational analytics (instrumentation, dashboards, QA).
- Comfort operating in a "player-coach" environment (mix of hands-on building plus lightweight coordination/mentorship as the team grows).
- Background building tooling for knowledge-work operations (e.g., case management, review/approval flows, data quality tooling).
Perks
Handshake delivers benefits that help you feel supported-and thrive at work and in life. The below benefits are for full-time US employees.
Ownership: Equity in a fast-growing company
Financial Wellness: 401(k) match, competitive compensation, financial coaching
Family Support: Paid parental leave, fertility benefits, parental coaching
Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
Growth: Learning stipend, ongoing development
Remote & Office: Internet, commuting, and free lunch/gym in our SF office
Time Off: Flexible PTO, 15 holidays + 2 flex days
Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.