Senior Software Engineer -Salesforce

At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do.

We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences.

What You'll Do

• Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud
• Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks
• Deliver solutions supporting omnichannel contact center capabilities, including:
• Voice and call center integrations
• Live chat and digital engagement
• Email-to-case and case management workflows
• Agentic AI capabilities
• Lead end-to-end delivery from discovery through deployment
• Drive technical design, architecture decisions, and solution strategy
• Ensure production stability, performance, and issue resolution
• Own release planning, including after-hours deployments when needed
• Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes
• Mentor engineers and promote best practices in code quality, CI/CD, and development standards
• Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock)
• Identify opportunities to enhance advisor and client experiences through automation and intelligent insights
• Partner with vendors and third-party providers to deliver scalable, high-quality solutions

What We're Looking For

• 7+ years of software development experience, including Salesforce development
• Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations
• Experience working in contact center or omnichannel environments (voice, chat, case management)
• Proven ability to lead projects, drive decisions, and own end-to-end outcomes
• Experience delivering solutions in Agile environments
• Exposure to cloud technologies (AWS preferred) and modern architectures
• Strong problem-solving, communication, and stakeholder management skills
• A proactive mindset with a passion for innovation, AI, and continuous improvement

About Us

What we give you in return:

Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

About Cetera Financial Group:

Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.

"Cetera Financial Group" refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC, Cetera Wealth Services LLC (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, or Cetera Investors. All firms are members FINRA/SIPC.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

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