Senior Software Engineer, Salesforce Platforms

SUMMARY

Marriott International is seeking a highly engaged and a motivated Salesforce Engineer who is passionate about continuously improving their skills and learning new technologies. The Engineer will be responsible for development of features in the Reservation Application used by agents at Customer Engagement Centers and properties around the globe and will be accountable for ensuring consistent security, privacy, and development standards are met. The ideal candidate will have proven Salesforce engineering experience developing an application of comparable scale in a highly complex and fast-paced environment.

CANDIDATE PROFILE

Required:

• 6+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments
• At least 3 years of experience required in Design, develop, test, and implement highly customized Salesforce applications using primarily Lightning Web Components and Aura Components.
• Strong understanding of lightning flows and trigger framework
• Expertise in programming languages and methodologies (e.g., Java and Apex)
• Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
• Experience serving as technical lead throughout the full software development life cycle and provide domain expertise.
• Proficiency in JavaScript and JavaScript frameworks. Solid grasp of newer ECMAScript specifications
• Experience integrating Salesforce.com with external systems using Request and Reply mechanism, Fire and Forget Mechanism, Batch Data Synchronization, Remote Call-in and UI Data Changes and also salesforce different API's like SOAP web services, REST Service, Bulk API, Streaming API, Chatter REST API, Metadata API and Tooling API
• Active Salesforce Platform Developer I and Salesforce Platform Developer II Certification (should be older than 2.5 years)
• Required at least 3 years of experience in Hospitality Industry
• At least 2+ years of experience required understanding PMS, CRS
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations.
• Experience in developing frameworks in apex which can be used across enterprise.
• Three (3) years of experience in Lightning configuration, features, and architecture
• Required 2 years of experience in CTI, Live Agent, Omni-Channel, Email-to-Case, Web-to-Case, knowledge.
• Experience implementing both authenticated and unauthenticated Salesforce Experience Cloud sites.
• Required at least 2 years of Experience with ADA(a11y) Compliance
• Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Understanding of database concepts and data management (RDBMS) and SQL.
• Strong understanding of SDLC methodologies (Agile, SCRUM, other)
• Bachelor's degree in computer science or related OR equivalent years of experience and/or certification
• Ability to work independently or on a team.

Preferred:

• Experience with DevOps tools such as Git, JIRA, Jenkins and Dynatrace
• Experience in development of hotel property applications
• Experience in Agile methodology environment
• Familiarity with Salesforce Process Builder and Workflows
• Understanding of Salesforce security controls
• Leadership experience in a sourced environment

CORE WORK ACTIVITIES

Technical Leadership

• Trains and/or mentors other team members, and peers as appropriate
• Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
• Identifies opportunities to enhance the service delivery processes

Delivering Technology

• Performs more complex quantitative and qualitative analyses for service delivery processes and projects
• Facilitates achievement of expected deliverables and obligations of Services Providers
• Validates completeness of requirements prior to Service Provider solutioning
• Ensures all projects follow the defined development and business case processes
• Ensures proper coordination with appropriate IT and vendor relations teams
• Provides consultation for routine and complex systems development
• Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities

IT Governance

• Follows all defined technology standards and processes (IT Governance, SM&G, Architecture, etc...)
• Provides input for improvements to the appropriate process owners as needed
• Maintains a proper balance between business and operational risk
• Follows the defined project management standards and processes

Service Provider Management

• Validates that Service Providers develop and manage respective aspects of a project plan (e.g., schedules, deliverables, metrics)
• Makes short term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for client projects provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact on clients

Additional duties as may be assigned

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.