Senior Software Product Manager - eCommerce

General Motors

Olympia, WA

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JOB DETAILS

SALARY

$106,600–$163,400 Per Year

SKILLS

A/B Testing, Acceptance Testing, Adobe Product Family, Agile Programming Methodologies, Alternative Energy, Analysis Skills, Application Programming Interface (API), Atlassian JIRA, Backlog Prioritization, Best Practices, Communication Skills, Creative Brief, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Data Modeling, Data Quality, Diversity, Ecosystems, Equal Employment Opportunity (EEO), Error Handling, Establish Priorities, Finance, Government, IBM Product Family, Leadership, Legal, Logistics, Middleware, Needs Assessment, Oracle, Order Management, Order/Customer Fulfillment, Performance Analysis, Performance Metrics, Power Outages, Presentation/Verbal Skills, Process Improvement, Product Demonstration, Product Development, Product Management, Product Planning, Product Programs, Project/Program Management, Purchasing/Procurement, Quality Assurance, Resource Management, Sales, Salesforce.com, Scrum Project Management and Software Development, Service Level Agreement (SLA), Sprint Planning, Startup, State Laws and Regulations, Statement of Work (SOW), Stock Keeping Unit (SKU), Storytelling, System Integration (SI), Systems Administration/Management, Team Player, Technical/Engineering Design, Testing, Third-Party Logistics (3PL), Vehicle Fleets, Wheel/Front-End Loader, Willing to Travel, Writing Skills, eCommerce

LOCATION

Olympia, WA

POSTED

1 day ago

**Job Description** **About GM Energy** Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power? GM's energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities, utility program enrollments, and software platforms needed to operate and aggregate these assets on the grid. With GM Energy's residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM's resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion Visit our website to learn more about GM Energy - gmenergy.gm.com **The Role:** As a Senior Software Product Manager - eCommerce, this individual is responsible for leading the exploration, definition, implementation, and execution of the GM Energy eCommerce backend ecosystem, in partnership with peer Product Managers, business stakeholders, technical counterparts, integration partners, and creative agencies. This role will work cross-functionally and oversee the ongoing management of the systems that power the GM Energy eCommerce experience. These integrations and partnerships include but are not limited to the Order Management System (OMS), payment platforms (EPG, Adyen), Home Purchasing Platform (HPP), CRM/Salesforce, Oracle, Adobe, Datadog, IBM middleware, Shopify, and logistics and fulfillment integrations. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy commerce experience and customer journey. This Sr. PM will partner with GM Energy sales, CRM teams, finance, tax, fraud, GM Parts & Accessories team, and other internal and external partners. This position requires someone who is a self-starter, fast learner, and always thinks customers first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous/fast-paced environment. The successful candidate will be passionate about customer experience, understand eCommerce backend and digital best practices, and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services. This position reports to the Group Product Manager, Sales Enablement, **What You'll Do:** + Act as the Senior Software Product Manager for the GM Energy eCommerce **backend platform** , owning strategy and roadmap for backend integration services alongside the Software Product Management, eCommerce team. + Partner with business stakeholders to shape ideas, develop creative briefs, and refine system designs with technical and agency teams. + Lead backend workstreams through stakeholder, legal, finance, tax, and security reviews; feedback management; testing/QA; and launch prioritization with other Software Product Managers. + Own the OMS roadmap for GM Energy end-to-end. Define and govern the order lifecycle state model and exception-handling rules. + Lead logistics and fulfillment development with 3PLs, carriers, installers, and dealer fulfillment teams, defining outbound fulfillment publishing, milestone ingestion, API integrations, and SLA-driven escalation paths. + Define data models, reference data, and master data for orders, customers, products, SKUs, promotions, and entitlements; ensure data integrity across Oracle, Salesforce, Shopify, and OMS. + Perform coding verification in partnership with engineering reviewing API payloads, validating event/tag implementations, sampling logs, and confirming back-end behavior meets functional and non-functional specs. + Explore, define, write, prioritize, and manage product initiatives, capabilities, features, epics, and user stories in Jira / Jira Align, including acceptance criteria, dependencies, NFRs, and release sequencing for back-end deliverables. + Partner with IT-DEV and PMO in Refinement, Sprint, and PI planning, sprint demos, and program syncs; manage the back-end feature backlog to support agile delivery. + Author and manage SOWs and SLAs with vendors, integrators, and agency partners ensuring scope, deliverables, performance metrics, uptime targets, and escalation paths are clearly defined and monitored. + Establish program measurement (KPIs, reporting) and monitor back-end platform performance, recommending and implementing countermeasures where appropriate. + Understand and champion customer needs; gather customer feedback through direct and indirect sources, including GM Energy Advisors, support tickets, and post-purchase signals, ensure the product vision and roadmap meet those needs. + Conduct effective project updates for stakeholders, including senior leadership with pre-reads and compelling storytelling. + Support broader GM Energy strategies and projects as required. **Organizational Excellence** + Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company. + Embrace data-driven and customer insights to inform plans, launches, and iterations. + Establish a strong, effective, and empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, and stakeholder enthusiasm. + Ensure a culture of performance: establish bold targets, KPIs, and proactively employ countermeasures based on performance of programs vs. objectives. + Develop and present GM internal leadership updates with pre-reads and compelling storytelling. + Launch with excellence, celebrate success, learn from failure. + Champion brand and dealer integration (Chevrolet, Cadillac, Buick-GMC, Fleet, OnStar) and ensure program status through effective communications. + Meaningfully champion diversity, equity, and inclusion. **Your Skills & Abilities (Required Qualifications):** + 5+ years' experience in product management, program management, and/or customer experience, with meaningful time spent on back-end eCommerce systems + Bachelor's degree + Demonstrated experience owning OMS roadmaps, order orchestration, fulfillment states, exception handling, returns, and reporting. + Hands-on experience managing API integration and development efforts across complex teams and systems, including contract definition, error handling, and observability. + Hands-on experience writing and managing initiatives, capabilities, features, and acceptance criteria in Jira/Jira Align. + Experience leading UAT, coding verification, and production cutovers across complex, integrated environments. + Strong analytical orientation, KPI definition, platform performance analysis, A/B testing, and reporting. + Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis. + Familiarity with software product management practices and agile (Scrum / SAFe) delivery. **What Can Give You a Competitive Advantage (Preferred Qualifications):** + Ability to learn GM database tools as needed. + Key traits: curiosity, insight, determination, engagement + Customer focus + Collaboration & influencing + Project & resource management + Results, stakeholder & strategic orientation + Leading with influence **Compensation:** The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. - The salary range for this role is $106,600-$163,400. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. \#LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (https://search-careers.gm.com/en/working-at-gm/)** **Our Culture** **How we hire (https://search-careers.gm.com/en/how-we-hire/)** Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

About the Company

General Motors

LEADING THE CHARGE INTO TOMORROW
AtGeneral Motors, we are passionate about earning customers for life. This vision unites us as a team each and every day and is the hallmark of our customer-driven culture. In fact, there are a lot of exciting things to share about our company.

Our story starts on November 18, 2010, when we completed the world’s largest initial public offering, emerging with a solid financial foundation that enables us to produce great vehicles for our customers and build a bright future for employees, partners and shareholders.Leading the way is our seasoned leadership team who set high standards for our company so that we can give you the best cars and trucks.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1908

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