Senior Solution Engineer

Manifest Solutions is currently seeking a ServiceNow QA Tester for an onsite position based in Columbus, OH.

• Responsible for testing ServiceNow applications, integrations, CMDB enhancements, and platform upgrades.
• Develop and execute test plans, test cases, and test scripts.
• Perform functional, integration, system, regression, and user acceptance testing (UAT).
• Validate integrations using REST/SOAP APIs, MID Servers, and third-party applications.
• Support ServiceNow upgrades, patches, and releases through comprehensive testing.
• Identify, document, track, and retest defects through resolution.
• Collaborate with developers, administrators, business analysts, and stakeholders.
• Execute automated testing using ServiceNow ATF when applicable.
• Maintain testing documentation and quality metrics.
• Test CMDB enhancements, Discovery, Service Mapping, and CI relationships.
• Verify CMDB data accuracy, completeness, and integrity.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 5+ years of software QA/testing experience.
• 3+ years of ServiceNow testing experience
• Experience testing ServiceNow modules including ITSM, ITOM, CMDB, Discovery, Service Mapping, and Service Catalog
• Experience testing REST and SOAP integration.
• Understanding of ServiceNow workflows and platform capabilities
• Strong analytical, troubleshooting, and communication skills.