Senior Solution Engineer

Manifest Solutions is currently seeking a Senior ServiceNow Solution Engineer for a remote position based in Columbus, OH.

• ServiceNow experience and deep expertise in designing, developing, and supporting enterprise ServiceNow solutions. 
  
• Serve as technical expert on development projects.
• Participate in full development life cycle including requirements analysis and design.
• Write technical specifications based on conceptual design and stated business requirements.
• Support, maintain, and document software functionality.
• Identify and evaluate new technologies for implementation
• Analyze code to find causes of errors and revise programs as needed.
• Participate in software design meetings and analyze user needs to determine technical requirements.
• Consult with end-user to prototype, refine, test, and debug programs to meet needs.
• Conducts complex work important to the organization.

Basic Qualifications:

• Bachelor's degree in computer science, engineering, or related technical field is required.
• Minimum of 5 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.
  
• Strong understanding of the ServiceNow platform, including CMDB, integrations, workflows, and platform best practices.
• Experience leading or participating in annual ServiceNow platform upgrades is required.
• Experience working with both on-premises and cloud-based ServiceNow environments is highly preferred.
• Proven experience planning, testing, and executing ServiceNow annual upgrades.
• Strong knowledge of the ServiceNow platform architecture, development framework, and best practices.
• Extensive experience with CMDB, Discovery, Service Mapping, and data governance.
• Experience supporting or migrating between on-premises and cloud ServiceNow environments are a plus.
• Ability to collaborate with business stakeholders, architects, and technical teams to deliver scalable solutions
• Strong troubleshooting, problem-solving, and documentation skills.
• Use Java programming language and related software development technologies.
• Experience developing integrations using REST, SOAP, and Integration Hub. Proficiency in JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, and UI customization.
• Additional code languages such as powershell, python, bash, C++ are a plus.