Senior Solutions Consultant, Atlassian Solution Architect

Are you a service‑driven consultant who loves transforming complex challenges into elegant, user‑focused solutions, guiding organizations toward smarter, more effective ways of working? If so, read on! 

About Us  
If it’s high-stakes, high-security, or highly complex—Oxalis is built for it. We’re a consulting and technology partner for the organizations that keep the world running: life sciences, shipyards, government agencies, health systems, aerospace programs, and manufacturers with missions too critical to fail. We serve the people behind the mission—those building, healing, defending, and delivering where it matters most. As a Platinum Solution Partner for Atlassian and a trusted systems integrator for IFS, we specialize in secure cloud transformation, IT service management, ERP modernization, and Operational strategy. We focus especially on organizations navigating compliance-heavy environments and complex change. 

About the Role 
As a Senior Solutions Consultant, Atlassian Solution Architect at Oxalis, you will play a key role in empowering organizations to streamline operations, drive efficiency, and harness the power of technology. This role is ideal for a strategic thinker with strong analytical skills, a customer-first mindset, and a passion for solving business challenges with technology. You will work closely with clients to understand their unique needs, design tailored solutions, and implement best practices that drive measurable business value. Your ability to communicate complex ideas with clarity and confidence will be instrumental in building trust, fostering collaboration, and delivering exceptional results. 

Key Responsibilities 

• Strategic Consulting: Advise customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, identifying pain points, crafting future-state processes, and aligning solutions to business goals. 
• Solution Architecture: Design and implement tailored solutions that integrate seamlessly into customers’ existing environments, ensuring scalability, security, and efficiency. 
• Process Improvement & Analysis: Assess business workflows, identify gaps, and recommend improvements that enhance productivity and compliance. 
• Customer Success & Impact: Drive measurable business outcomes, ensuring solutions deliver value beyond implementation. 
• Stakeholder Engagement: Communicate effectively with executive leaders, technical teams, and end users, translating complex technical concepts into actionable insights. 
• Training & Change Management: Lead training sessions, develop user adoption strategies, and ensure seamless transitions for new tools and processes. 
• Project Execution & Support: Engage in the full solution lifecycle—from initial discovery and requirements gathering to configuration, deployment, and ongoing optimization. 

About You 

• Prior experience in a customer-facing role, such as consulting, business analysis, or solution architecture. 
• Demonstrated ability to lead end‑to‑end SaaS implementations, including discovery, configuration, data migration, testing, deployment, and post‑go‑live optimization. 
• Experience designing and implementing ITSM and ESM operating models, with a strong understanding of service design principles and customer‑centric service delivery. 
• Hands-on experience redesigning service desks and support experiences, including intake models, request workflows, knowledge management, and multi‑channel support strategies. 
• Hands-on experience with Atlassian products (Jira Software, Jira Service Management, Confluence, Jira Align, Bitbucket, Trello, Compass). 
• Ability to work effectively in cross-functional, diverse teams and foster strong client relationships. 
• Strong analytical and strategic thinking skills, with the ability to solve complex problems. 
• Excellent verbal and written communication skills. 
• Proven experience as a regular user of generative AI tools (such as OpenAI, Anthropic, Google, or comparable platforms) and a positive belief in their ability to augment human capability and meaningfully improve how work is performed. 
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field—or equivalent experience. 

Preferred Qualifications 

• One or more Atlassian Certified Professional certifications. 
• Familiarity with Agile methodologies (Scrum, Kanban, SAFe, DevOps, ITSM) and certifications from Scrum Alliance, SAFe, or ITIL. 
• Strong project management skills, including planning, estimation, risk management, and stakeholder communications (PMP certification is a plus). 
• Proficiency in data analysis and automation, using tools such as Excel or scripting languages. 
• Experience supporting clients in complex or regulated environments, such as:  
  • Public Sector or Defense.  
  • Manufacturing or Aerospace.  
  • Energy and Utilities.  
  • Healthcare or Life Sciences. 

The posted salary range for this position is $104,000-$140,000. 

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