Senior Solutions Engineer - FreeWheel - NYC

 Responsibilities 

• Deeply understand our most strategic customers' programmatic and technical requirements and craft elegant technical solutions 

• Partner with Sales on pre-sales engagements, elicit customer technical and business KPIs, and define the success criteria of an engagement 

• Develop and deliver custom onboarding plans to scale customer spend through the platform 

• Scope, configure, test, and deliver our bidder and DSP software solutions, requiring technical competency, leveraging skills such as SQL and API management 

• Build trusted relationships with customer stakeholders, particularly in Ad Ops, engineering, data science, and product roles 

• Act as a technical subject matter expert (SME) on the Advertiser Suite for clients and internals 

• Provide ongoing feedback to product and engineering to drive roadmap initiatives 

• Go deep to troubleshoot customer issues and manage more complex issues that may require product and engineering resources through to resolution 

• Coach and support junior members of the team helping them overcome challenges and develop expertise   

• Spearhead internal/ client facing initiatives and strategies to help meet broader team/ organisational objectives 

• Develop and maintain documentation outlining our best practices and procedures 

About You 

• 5-8 years of work experience in a technical customer facing or support role in AdTech  

• Strong understanding of real time bidding and programmatic advertising, especially in relation to the goals and mechanics of demand side media/ tech companies, agencies and advertisers  

• Client-centric, exceptional communicator with technical and business minded stakeholders 

• High level of initiative and self-starter mentality. Comfortable handling ambiguity and drive positive outcomes 

• Hands on with SaaS, configuring functionality building workflows and manipulating data to meet client needs 

• Excellent analytical and troubleshooting skills 

• Technical acumen in troubleshooting, SQL and APIs, command line, AWS management console and basic knowledge of HTML and Javascript preferred 

• Experience working for or with agencies is preferred 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.