Senior Specialist, Client Operations

Slalom LLC

Seattle, WA

Apply

JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Alliance/Partner Management, Budget Management, Campaigns, Catering Services, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Engagement Marketing, Establish Priorities, Event Management, Food and Beverage Industry, Leadership, Logistics, Market Share, Marketing, Marketing Campaign, Order/Customer Fulfillment, Partner Sales, Performance Analysis, Performance Management, Presentation/Verbal Skills, RSVP (Reservation Protocol), Record Keeping, Reimbursement, Reporting Dashboards, Reporting Skills, Sales, Sales Management, Salesforce.com, Team Player, Time Management, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Sourcing, Writing Skills

LOCATION

Seattle, WA

POSTED

30+ days ago

Role Summary

The Senior Specialist, Client Operations, plays a critical role in executing, and tracking high-impact client engagement experiences that support Slalom's growth strategy.

This role partners closely with Market Leadership, Sales, Marketing, and Operations to deliver thoughtful "surprise and delight" moments, manage client experience campaigns in Salesforce, and coordinate small-scale client events. The Senior Specialist brings operational rigor, strong judgment, and attention to detail to ensure every client touchpoint is intentional, well-executed, and measurable.

This is a highly collaborative role requiring both strategic coordination and hands-on execution.

In-Office Expectations

This is a primarily in-person role, with the expectation of being onsite during core business hours five days per week.

To support your commute, we offer transportation reimbursement. Our office is conveniently located near light rail and regional rail services, including International District/Chinatown Station and King Street Station.

Flexibility may be required to arrive early, stay late, or adjust hours to support events, catering deliveries, vendor coordination, and other onsite logistics.

Key Responsibilities

Client Surprise & Delight Experiences

* Design and execute personalized client appreciation initiatives (e.g., curated gifts, VIP experiences, milestone recognitions)
* Partner with account leaders to identify priority clients for targeted engagement campaigns
* Manage vendor sourcing, ordering, fulfillment, and budget tracking for client gifting initiatives
* Ensure experiences reflect Slalom's brand, values, and relationship strategy
* Track engagement impact and follow-up actions
Salesforce Campaign & Experience Management

* Own the setup, tracking, and reporting of client experience campaigns within Salesforce
* Maintain campaign member status accuracy and data integrity
* Partner with Sales and Marketing to manage invite lists, segmentation, and prioritization
* Support campaign workflows, including automated invites vs. personalized outreach strategies
* Monitor dashboards and provide reporting insights to leadership
* Ensure campaign processes align with broader Slalom client engagement standards
Small-Scale Client Event Logistics

* Coordinate logistics for small-scale client events (e.g., executive dinners, roundtables, VIP experiences, community events)
* Manage venue sourcing, contracting, and food & beverage coordination
* Support event registration tracking and guest confirmations
* Partner with leaders to finalize VIP and enhanced client experience elements
* Support day-of execution to ensure a seamless and high-touch experience
Experience Tracking & Performance Management

* Develop tracking mechanisms to measure client engagement effectiveness
* Maintain accurate Salesforce records to support reporting and follow-up
* Identify trends and recommend improvements to future campaigns
* Ensure client participation data, RSVP tracking, and campaign records are consistently maintained
What You'll Bring

* Bachelor's degree or equivalent experience
* 4+ years of experience in operations, client engagement, marketing operations, or event management
* Salesforce campaign management experience
* Experience supporting client-facing events or executive engagement initiatives
* Exceptional organization and attention to detail
* Ability to manage multiple campaigns and deadlines simultaneously
* Strong written and verbal communication skills
* Comfort working cross-functionally with sales, marketing, and leadership teams
Competencies

* Client-centric mindset with strong relationship awareness
To view the full job description, click here

About the Company

Slalom LLC

Resume Resources

Free Resume Templates Free Resume Builder