Senior Specialist, Client Operations

Slalom LLC

Seattle, WA

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JOB DETAILS

SALARY

$32–$38 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Alliance/Partner Management, Budget Management, Campaigns, Catering Services, Communication Skills, Consulting, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Employee Retention, Engagement Marketing, Establish Priorities, Event Management, Food and Beverage Industry, Leadership, Logistics, Market Share, Marketing, Marketing Campaign, Order/Customer Fulfillment, Partner Sales, Performance Analysis, Performance Management, Presentation/Verbal Skills, Project/Program Management, RSVP (Reservation Protocol), Record Keeping, Reporting Dashboards, Reporting Skills, Sales, Sales Management, Salesforce.com, Team Player, Time Management, Trend Analysis, Vendor/Supplier Management, Vendor/Supplier Sourcing, Writing Skills

LOCATION

Seattle, WA

POSTED

30+ days ago

The Senior Specialist, Client Operations, plays a critical role in executing, and tracking high-impact client engagement experiences that support Slalom's growth strategy.

This role partners closely with Market Leadership, Sales, Marketing, and Operations to deliver thoughtful "surprise and delight" moments, manage client experience campaigns in Salesforce, and coordinate small-scale client events. The Senior Specialist brings operational rigor, strong judgment, and attention to detail to ensure every client touchpoint is intentional, well-executed, and measurable.

This is a highly collaborative role requiring both strategic coordination and hands-on execution.

In-Office Expectations

This is a primarily in-person role, with the expectation of being onsite during core business hours five days per week.

Flexibility may be required to arrive early, stay late, or adjust hours to support events, catering deliveries, vendor coordination, and other onsite logistics.

Key Responsibilities

Client Surprise & Delight Experiences

Design and execute personalized client appreciation initiatives (e.g., curated gifts, VIP experiences, milestone recognitions)
Partner with account leaders to identify priority clients for targeted engagement campaigns
Manage vendor sourcing, ordering, fulfillment, and budget tracking for client gifting initiatives
Ensure experiences reflect Slalom's brand, values, and relationship strategy
Track engagement impact and follow-up actions
Salesforce Campaign & Experience Management

Own the setup, tracking, and reporting of client experience campaigns within Salesforce
Maintain campaign member status accuracy and data integrity
Partner with Sales and Marketing to manage invite lists, segmentation, and prioritization
Support campaign workflows, including automated invites vs. personalized outreach strategies
Monitor dashboards and provide reporting insights to leadership
Ensure campaign processes align with broader Slalom client engagement standards
Small-Scale Client Event Logistics

Coordinate logistics for small-scale client events (e.g., executive dinners, roundtables, VIP experiences, community events)
Manage venue sourcing, contracting, and food & beverage coordination
Support event registration tracking and guest confirmations
Partner with leaders to finalize VIP and enhanced client experience elements
Support day-of execution to ensure a seamless and high-touch experience
Experience Tracking & Performance Management

Develop tracking mechanisms to measure client engagement effectiveness
Maintain accurate Salesforce records to support reporting and follow-up
Identify trends and recommend improvements to future campaigns
Ensure client participation data, RSVP tracking, and campaign records are consistently maintained
What You'll Bring

Bachelor's degree or equivalent experience
4+ years of experience in operations, client engagement, marketing operations, or event management
Salesforce campaign management experience
Experience supporting client-facing events or executive engagement initiatives
Exceptional organization and attention to detail
Ability to manage multiple campaigns and deadlines simultaneously
Strong written and verbal communication skills
Comfort working cross-functionally with sales, marketing, and leadership teams
Competencies

Client-centric mindset with strong relationship awareness
Operationally disciplined and data-oriented
High ownership and accountability
Strong project management capability
Calm under pressure and adaptable
Polished and professional in executive-facing environments
About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range is $32/hr-$38/hr In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0OTY3Ljg3NjlAc2xhbG9tY29tcC5hcGxpdHJhay5jb20

About the Company

Slalom LLC

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