Job Title:
Senior Specialist, Customer Enablement
Job Description:
This role requires the ability to speak Mandarin.
The Role
As a GSC Customer Enablement Sr Specialist, based in Phoenix, AZ, you will support customer satisfaction initiatives for assigned GSC customers and contribute to achieving revenue objectives. In this role, you will use our processes and systems to align and satisfy customer requirements. You will have a leadership role in resolving customer issues, coordinating internal communication, and ensuring Customer satisfaction.
What You'll Do
Customer Support & Coordination
Serve as point of contact for assigned GSC customers, focusing on mature product lines and recurring revenue streams
Drive Customer alignment meetings to understand key Priorities and document Customer needs and competitive threats
Resolve Customer issues by coordinating cross-functional partners and escalating appropriately
Closely align with and coordinate activities consistent with growth plan and strategic vision as outlined by GSC and NA Commercial Leadership
Operational & Forecasting Support
Assist in maintaining accurate forecasts for assigned accounts and ensure timely updates in alignment with business objectives.
Help manage communication across global customer sites by preparing summaries, updating trackers, and monitoring follow-up actions.
Inventory, Allocation & Financial Support
Manage consignment inventory processes, including monitoring inventory levels and identifying potential stale or aging inventory.
Partner with Finance to track and resolve Accounts Receivable matters
Assist with product allocation processes to help drive customer satisfaction in accordance with CXI metrics.
Customer Engagement & Business Reviews Support semi-annual business reviews by preparing materials, gathering data, and supporting Sales team members during presentations.
Continuous Improvement & Development
Participate in continuous improvement initiatives and identify opportunities to enhance efficiency or customer experience.
Proactively seek training and coaching to deepen product, process, and customer knowledge in preparation for increased autonomy.
What We Seek
Language: Fluency in English and Mandarin required
Education: Bachelor's degree in business or related field (or equivalent experience).
Experience: 3-5 years in customer service or sales within a manufacturing environment.
Skills: Proficiency in MS Office, SAP experience beneficial, strong communication and problem-solving skills.
Success Metrics
High customer satisfaction as measured by CXI score.
Timely resolution of customer issues.
Effective collaboration across teams.
Continuous improvement in customer enablement processes.
WHY WORK AT ENTEGRIS?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
WHAT WE OFFER
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
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For 50 years, Entegris has been a provider of critical products and materials used in advanced high-technology manufacturing. These products and materials are often used to make the building blocks of many of the world's most complex microelectronic products, such as computers, mobile devices and phones, data storage components, televisions and monitors, and automobiles