At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
As an integral member of the Analytics Team, the Senior Specialized Business Intelligence (BI) Analyst is responsible for creating advanced, information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. The Senior Specialized BI Analyst will provide domain expertise in one or more specific areas, as required for the position, such as: clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness and/or supply chain. This position will primarily work, but not exclusively, with customers across the organization in clinical, administrative and/or operational areas to provide analytical insights from reports and/or dashboard visualizations to facilitate discovery of new opportunities, support data-informed decision-making for identified challenges as well as develop new and enhance existing metrics to analyze ongoing performance metrics.
The Senior Specialized BI Analyst will be tasked with domain-specific requests to support transformation of data and information into actionable insights that answer complex business questions. This position will communicate insights and opportunities to leadership, analytical needs to technical teams, as well as serve as a domain expert and mentor to other team members supporting projects that are outside their specialized domain. This position will work with customers to understand and define the problems being solved, procure and integrate the data sources necessary to analyze the needs appropriately, deliver relevant analytics tools to meet customer's objectives, implement and support the solutions for ongoing utilization.
Job Description
MINIMUM QUALIFICATIONS
Education: Bachelor's degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. Master's degree preferred.
Licenses/Certifications: Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. Applicable certification or accreditation for domain expertise strongly preferred.
Experience / Knowledge / Skills:
Minimum of 5 years professional experience providing similar analytics services for this role to one or more domain areas, as needed.
Minimum of 5 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables.
Minimum of 5 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers.
Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure.
Advanced proficiency with the following tools, as necessary for position:
MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required)
Database querying: SQL
Visualization tools - Tableau (preferred), Sisense, Qlik or Microsoft PowerBI
Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis. (Preferred)
Demonstrated critical thinking and advanced creative problem-solving skills and aptitude to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes.
Analytic mindset able to draw conclusions from raw data and summarize and present results efficiently using logic and reasoning to identify approaches to problems.
Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken.
Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.
Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
Exceptional time management skills and attention to detail.
Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.
Proven ability to work independently and as part of a team under established deadlines to drive critical outcomes.
Create a positive work environment that fosters successful team performance.
Strong customer service, interpersonal and relationship-building skills.
PRINCIPAL ACCOUNTABILITIES