Our Client, an IT Services and Consultant company, is looking for a Senior SRE Engineer for their Charlotte, NC location.
Responsibilities:
Partner with business stakeholders across Prosperity to understand workflows and pain points, and proactively identify areas where agentic AI can drive meaningful improvement.
Monitor and maintain production environments running on AWS EKS and Linux/Unix servers.
Ensure platform availability, reliability, scalability, and operational stability.
Troubleshoot application, infrastructure, networking, and deployment-related issues.
Investigate alerts, incidents, and performance bottlenecks; drive resolution within SLA timelines.
Perform Root Cause Analysis (RCA) and implement preventive actions.
Support Kubernetes cluster operations, upgrades, patching, and capacity management.
Manage and troubleshoot Kubernetes resources including Pods, Deployments, Services, Ingress, ConfigMaps, and Secrets.
Configure and maintain monitoring, alerting, logging, and observability solutions.
Develop automation scripts and operational runbooks to reduce manual effort and improve system reliability.
Support CI/CD deployments, release validations, rollbacks, and production change activities.
Collaborate with development, infrastructure, cloud, and support teams during incidents and deployments.
Participate in on-call and rotational support activities.
Continuously identify opportunities for reliability improvements, automation, and operational excellence.
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
Amazon Web Services (AWS)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Capacity Managementunmatched
Cloud Computingunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Corrective Actionunmatched
Health Planunmatched
Identify Issuesunmatched
Information Technology Consultingunmatched
Linux Operating Systemunmatched
On Callunmatched
Operational Supportunmatched
Process Improvementunmatched
Production Controlunmatched
Production Systemsunmatched
Reliability Engineeringunmatched
Root Cause Analysisunmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
Software Patchesunmatched
Systems Reliabilityunmatched
Unix Operating Systemsunmatched
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