Senior Supervision Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impacts the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
The Senior Supervision Manager (SSM) operates as a member of the Supervisory Operations leadership team. In this capacity, the SSM acts as liaison to senior leadership for day-to-day responsibilities of the team having demonstrated strong performance, leadership, and subject matter expertise. Key responsibilities include, but are not limited to, performance of all activities associated with the Supervision Manager/ Principal role in addition to the coordination of day-to-day activities including, but not limited to, control and audit remediation. Additional responsibilities include proactively identifying risk, driving operational excellence, and developing front-line unit proficiency through supplemental training, active coaching & remediation of policy and procedure violations.

Responsibilities:

• Complies with policies, procedures, and regulations to limit risk and financial exposure to the business and the firm
• Oversees the development and maintenance of workflows, including mandated supervisory reviews and enterprise alerts, trade, solution and enrollment review, and trade correction for consumer investments
• Monitors call center activities or financial center's ability to handle and resolve complaints
• Coordinates day-to-day activities such as control and audit remediation, mock audits of books and records, onboarding of registered associates, and communication and tracking of key performance objectives

Required Qualifications:

• Bachelor’s Degree or equivalent work experience
• Must have FINRA Series 7, 8 or 9/10, 63/65 or 66 to be considered for the role (in lieu of the 8 or 9/10 we could consider candidates holding all of the following licenses: 4, 24, and 53)

• Familiarity with compliance and regulatory issues
• Strong auditing background with willingness to travel
• Familiarity with Microsoft Word, Excel and PowerPoint
• Strong leadership abilities, communication and delegation skills

Skills:

• Attention to Detail
• Continuous Improvement
• Controls Management
• Risk Management
• Fraud Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Oral Communications
• Regulatory Relations
• Active Listening
• Decision Making
• Due Diligence
• Leadership Development
• Policies, Procedures, and Guidelines Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$93,600.00 - $121,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.